罗马机场借助 Dynatrace 帮助更多旅客准时到达目的地
公司规模
Large Corporate
地区
- Europe
国家
- Italy
产品
- Dynatrace
技术栈
- AI-powered systems
- Hybrid-cloud environment
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 运输
适用功能
- 物流运输
用例
- 实时定位系统 (RTLS)
- 公共交通管理
服务
- 系统集成
关于客户
罗马机场 (ADR) 是意大利最大的机场运营商，每年接待近 5000 万名旅客。它连接两座机场的 100 多家航空公司，截至 2019 年，年收入约为 10 亿欧元。数字系统是 ADR 效率的核心，支撑着所有让旅客畅通无阻的关键机场流程，包括安全检查、边境管制、行李处理、空侧运营以及旅客信息系统（例如用于办理登机手续和旅行更新的系统）。
挑战
罗马机场 (ADR) 高度依赖数字系统来提高效率，而数字系统是所有关键机场流程的基础。然而，对多个系统和第三方的依赖、手动分类以及缺乏单一事实来源使得快速解决问题或优化体验变得复杂。一个关键应用程序离线几分钟就可能导致值机、边境管制或行李处理柜台出现大量排队，从而导致旅客错过航班。为了为乘客创造一流的机场体验，ADR 需要一个内部可观察性和安全性平台，以统一其混合云环境中的数据。
解决方案
ADR 选择 Dynatrace 是因为其能够统一其本地和云基础设施的可观察性和安全性数据。Dynatrace 广泛的自动化功能将使 ADR 能够优化其服务并解决问题，而无需耗时的人工干预。Dynatrace 与 ADR 现有的 IT 服务管理解决方案无缝集成。它在发现问题时会自动创建工单，确定根本原因，并立即将其发送给 ADR 内的正确团队，以促进主动解决问题。Dynatrace 会在 ADR 环境中出现任何新的安全漏洞时向 ADR 发出警报，同时根据对机场系统和旅客的风险自动对其进行优先排序。
运营影响
数量效益
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