Agilent Reduces Business Risk of Digital Service Delivery by More than 50%
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- nGeniusONE service assurance platform
- nGenius for Flows
- InfiniStream appliances
Tech Stack
- Cloud Technology
- Software-Defined Wide Area Network
- Internet of Things
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
- Innovation Output
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Life Sciences
- Healthcare & Hospitals
Applicable Functions
- Product Research & Development
- Business Operation
Use Cases
- Predictive Maintenance
- Process Control & Optimization
- Edge Computing & Edge Intelligence
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
- System Integration
About The Customer
Agilent Technologies is a global company that operates in the life sciences, scientific testing, diagnostic equipment and services, and applied chemical markets. The company has been growing steadily since 2015, generating revenue of US$4.47 billion in fiscal 2017. Agilent is based in Santa Clara, California, and employs about 13,500 people worldwide. The company is transitioning to a digital business model that heavily relies on cloud technology. Agilent plans to digitize life sciences through various initiatives, including building Internet of Things (IoT) connected lab tools and offering SaaS-based laboratory management software through its iLab Solutions group. The company also uses cloud applications and services to enhance organizational flexibility and user productivity.
The Challenge
Agilent Technologies is transitioning to a digital business model that heavily relies on cloud technology. The company plans to digitize life sciences through various initiatives, including building Internet of Things (IoT) connected lab tools and offering SaaS-based laboratory management software. This shift to the cloud has led to a significant increase in network traffic across the company's 120 locations. To manage this, Agilent implemented a software-defined wide area network to increase bandwidth and availability for critical services. However, the company needed to assure service quality and performance across its global network and retain corporate control over public and private clouds.
The Solution
To assure service quality and performance across its global network and retain corporate control over public and private clouds, Agilent implemented NETSCOUT’s nGeniusONE service assurance platform. This platform uses smart data available in real time to quickly pinpoint better answers to complex issues that can impact service, application, and infrastructure performance across hybrid and multicloud environments. Agilent uses NETSCOUT solutions to retain visibility and control over service quality, manage service performance, and conduct service triage in a complex environment. The company uses the nGeniusONE platform to improve visibility and monitoring capabilities across legacy, cloud, and IoT infrastructure, and monitor and measure infrastructure performance in cloud or data center environments.
Operational Impact
Quantitative Benefit
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