Airline Ensures Application Performance in AWS With NETSCOUT Visibility
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- nGeniusONE
- ISNG
- vSTREAM
- nGeniusPULSE
- NETSCOUT Visibility as a Service (VaaS)
Tech Stack
- AWS Lambda
- Amazon Web Services (AWS)
- Microsoft Azure
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Industries
- Aerospace
Applicable Functions
- Logistics & Transportation
- Sales & Marketing
Services
- Cloud Planning, Design & Implementation Services
- System Integration
- Testing & Certification
About The Customer
This North American based airline carrier is one of the top 25 largest in the world, serving an average of more than 4 million customers monthly. For scheduled or charter flights, passengers or cargo, this air carrier’s thousands of employees and more than 250 planes ensure the safe and comfortable arrival at hundreds of airports on six continents. Adoption of digital transformations in recent years has improved their ability to be a competitive player in the industry and to support passenger quality of experience. It has also meant they depend on their global network to support their operations in global airports, regional data centers and call centers, and airport suites and lounges.
The Challenge
The airline moved from a legacy reservation system traversing its internal network to a fully integrated global, complex hybrid system. The multiple applications include loyalty membership, passenger reservations, flight closures, and more - all flowing between Equinix data centers, Amazon Web Services (AWS) and Microsoft Azure cloud environments, as well as SaaS providers located all over the world. In this architecture, AWS is the “”middleware” that links all of the information and transactional flows together. One of the unique aspects of this complex architecture is that their main airline reservation system runs in a Lambda serverless environment within AWS, which meant the airline lacked visibility to verify availability and performance of their applications.
The Solution
As a NETSCOUT customer, using the nGeniusONE Service Assurance platform with InfiniStreamNG® (ISNG) appliances and vSTREAM virtual instrumentation, the airline had the visibility from network performance monitoring of the packet data in the Equinix data center they needed for providing analysis and metrics via NETSCOUT’s unique, patented Adaptive Service Intelligence® (ASI) technology. However, when they needed additional visibility into applications in their serverless, Lambda environments in AWS, they again turned to NETSCOUT. Because of the dynamic and elastic nature of a serverless environment, the airline had no way to instrument or see traffic like a traditional network. This left a visibility gap to one of, if not THE, most critical business services in their new architecture.
Operational Impact
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