Argon 18's Implementation of Fidelio ERP
Customer Company Size
SME
Region
- America
Country
- Canada
Product
- Fidelio ERP
Tech Stack
- ERP
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Consumer Goods
Applicable Functions
- Sales & Marketing
Use Cases
- Inventory Management
- Supply Chain Visibility
Services
- System Integration
About The Customer
Argon 18 is a premium bike manufacturer based in Montreal, Canada. The company was founded in 1989 by Gervais Rioux, a former professional road bicycle racer. Argon 18 designs and manufactures high-end bikes and has champion athletes representing the brand in prestigious competitions worldwide. The company has 55 employees and has been in business for over three decades. As a popular brand, Argon 18 is committed to meeting customer demand promptly and efficiently.
The Challenge
Argon 18, a high-end bike manufacturer, was facing challenges in meeting customer demand due to the use of three different systems that lacked centralization and consistency. The company was experiencing issues such as errors, suboptimal customer service, difficulty in estimating delivery dates, and inefficient sales processes. The management team wanted to replace these systems with a single, customizable, and flexible ERP system that would allow them to focus on their business goals rather than solving office management issues.
The Solution
Argon 18 implemented the Fidelio ERP system to address their challenges. Fidelio ERP is a customizable and flexible system that provides consistent data throughout the entire system. It offers features such as inventory management linked to accounting and tracking capabilities using the purchase suggestion module. The system's ease of use facilitated the transition and training of employees. With Fidelio ERP, Argon 18 was able to reduce errors, optimize customer service, accurately estimate delivery dates, and improve their sales processes.
Operational Impact
Quantitative Benefit
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