Technology Category
- Analytics & Modeling - Robotic Process Automation (RPA)
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
- Sales & Marketing
Use Cases
- Chatbots
- Personnel Tracking & Monitoring
About The Customer
The customer is a US-based transportation and logistics company that operates in 30 countries across the globe. They provide a range of services, including freight forwarding, supply chain solutions, and customs brokerage. The company faced a significant challenge during the COVID-19 pandemic when most of their staff had to work remotely. This situation impacted their day-to-day operations, particularly the invoice collections process, which was manual, time-consuming, and led to a large amount of Daily Sales Outstanding (DSO). The company was motivated to automate this process to expedite collections, ensure business continuity, and compensate for the staff shortage during the pandemic.
The Challenge
The client, a US-based transportation and logistics company operating in 30 countries, faced a significant challenge due to the COVID-19 pandemic. The majority of their staff were working remotely, which was impacting the day-to-day operations of key processes such as invoice collections. The process involved the client's customers posting invoices on their internal or third-party vendor portals. The status of invoices, whether collectable or in dispute, was manually verified by the client's staff by visiting each website or portal. This process was extremely time-consuming and led to a large amount of Daily Sales Outstanding (DSO), negatively impacting the client's cash flow. The client was motivated to automate the invoice collections process to expedite invoice collections, ensure business continuity, and compensate for the shortage of staff during the pandemic.
The Solution
The client chose to implement AssistEdge RPA bots to automate the invoice collections process. The bots were configured to pick up the invoice status from all the portals, adhering to specific business rules implemented by the customer in each of the invoice payment portals. The bots identified invoices with disputes and those without disputes that could be collected. This information was then automatically updated onto a report sheet. The client's staff used the updated sheet to contact customers directly to collect the payments or deal with disputes. This solution not only automated a previously manual and time-consuming process but also ensured the continuity of operations during a challenging period.
Operational Impact
Quantitative Benefit
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