技术
- 分析与建模 - 机器人过程自动化 (RPA)
适用行业
- 运输
适用功能
- 物流运输
- 销售与市场营销
用例
- 对话机器人
- 人员跟踪与监控
关于客户
该客户是一家总部位于美国的运输和物流公司,业务遍及全球 30 个国家。他们提供一系列服务,包括货运代理、供应链解决方案和报关服务。在 COVID-19 大流行期间,该公司面临着重大挑战,大多数员工必须远程工作。这种情况影响了他们的日常运营,特别是发票收集流程,该流程需要手动、耗时,并导致大量的每日应收账款 (DSO)。该公司希望实现这一流程的自动化,以加快收款速度、确保业务连续性并弥补疫情期间的员工短缺。
挑战
该客户是一家在 30 个国家/地区开展业务的美国运输和物流公司,由于 COVID-19 大流行而面临着重大挑战。他们的大多数员工都在远程工作,这影响了发票收集等关键流程的日常运营。该过程涉及客户的客户在其内部或第三方供应商门户上发布发票。发票的状态(无论是可收回还是有争议)均由客户员工通过访问每个网站或门户网站进行手动验证。这个过程非常耗时,并导致大量的每日应收账款(DSO),对客户的现金流产生了负面影响。客户希望实现发票催收流程自动化,以加快发票催收速度,确保业务连续性,并弥补疫情期间的人员短缺。
解决方案
客户选择实施 AssistEdge RPA 机器人来自动化发票收集流程。这些机器人被配置为从所有门户获取发票状态,遵守客户在每个发票支付门户中实施的特定业务规则。机器人识别出有争议的发票和可以收集的无争议发票。然后,该信息会自动更新到报告表上。客户的工作人员使用更新后的表格直接联系客户以收取款项或处理纠纷。该解决方案不仅实现了以前手动且耗时的流程的自动化,而且还确保了在充满挑战的时期运营的连续性。
运营影响
数量效益
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