Assure MultiCloud Success With NETSCOUT Visibility
Customer Company Size
Large Corporate
Region
- America
- Asia
- Europe
Country
- United States
- Other
Product
- nGeniusONE® Service Assurance solution
- InfiniStreamNG® (ISNG) software
- vSTREAM® virtual appliances
- nGenius® Packet Flow Systems
- Packet Flow Operating Software
Tech Stack
- AWS Cloud
- Equinix Colos
- Azure Cloud
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Employee Satisfaction
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Predictive Maintenance
- Fleet Management
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
This business process outsourcing (BPO) company is a trusted leader and consultant to many businesses on a broad range of strategic management and financial initiatives. With tens of thousands of employees in hundreds of offices around the world, this multi-billion-dollar firm communicates, collaborates, and operates effectively thanks to a highly skilled and dedicated IT organization. The IT organization supports multiple corporate business units, offering services, connectivity, applications, and expertise for all their corporate business groups. Their impact has been particularly significant over recent years as they have delivered on several mission-critical digital transformation initiatives for the company and set service level goals to ensure their “customers” needs were being met.
The Challenge
The company's IT team was engaged in several critical digital transformation projects including investing in Equinix colocation (colo) operations in the Americas, Europe, and Asia to bring IT services closer to their remote offices worldwide, which ultimately delivers better service performance to the local employees. They were also leveraging cloud peering connections in Equinix colos with AWS Direct Connect and Azure ExpressRoute. The company’s individual business entities that depend on the IT organization for their connectivity and applications demand high quality service, often backed by service level agreements. With private data centers in the Americas and digital transformations involving colocation implementations and migrations to AWS cloud, this IT team recognized the need for visibility throughout their distributed ecosystem for ensuring proactive monitoring and troubleshooting to maintain employee productivity and revenue-generating, business activities.
The Solution
Building upon their existing NETSCOUT® nGenius Enterprise Performance Management solution, the global Network Operations (NetOps) team added monitoring capabilities in strategic locations including the Equinix colo facilities and in the AWS cloud. The NetOps organization in charge of the visibility project were strong advocates of packet data as their preferred data source and designed the following nGenius solution deployment: The nGenius® 5000 series Packet Flow Switch is implemented in the data center and Equinix colos for packet acquisition, aggregation, and distribution to downstream monitoring tools including NETSCOUT ISNG software and vSTREAM virtual appliances. Targeted monitoring includes the packet traffic into and out of their internet links as well as the peering connections - AWS Direct Connect and Azure ExpressRoute. To support the overall network and application performance management solution, virtual instances of the nGeniusONE server and the nGeniusONE Dedicated Global Manager are deployed in Azure Cloud and leverages smart data from strategically deployed vSTREAMs and ISNG appliances.
Operational Impact
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