Assuring Banking Digital Transformation Success With NETSCOUT
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- NETSCOUT® Certified InfiniStreamNG® software appliances
- nGeniusONE® Service Assurance platform
Tech Stack
- Cisco VoIP
- Private Cloud
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Infrastructure as a Service (IaaS) - Private Cloud
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
About The Customer
The customer is a large-scale financial services leader that includes personal & commercial banking, trading, and investment vehicles used by millions of their clients. The bank is also keeping pace with market advancement into online credit and digital transactions platforms. Regional operations remain critically important to the bank’s success, with 100,000+ professionals employed to support local customers in a wide-ranging branch, ATM, and financial services network. In managing performance across that environment, the bank’s Network Operations (NetOps) team had long relied on vendor-provided network performance monitoring and visibility tools for post-incident troubleshooting.
The Challenge
The bank was undergoing multiple digital transformations, which prompted the need for service edge visibility and proactive monitoring enhancements. The bank's transition of some on-premises data center operations to a third-party private cloud environment raised concerns about vendor compliance with their Service Level Agreement (SLA). The bank's Cisco Voice over IP (VoIP) environment had already been migrated to the private cloud, and IT specialists in voice and video performance were similarly hindered by the blind spots in the new private cloud environment. The bank's increased use of Web-based platforms prompted a corresponding need to visualize and monitor those Webservices consistently, in real-time, rather than relying solely on troubleshooting as incidents occurred.
The Solution
The IT Operations effort to identify a next-generation approach led them to select a NETSCOUT solution that provided an nGeniusONE® Service Assurance platform that provided real-time snapshots into the bank’s converged business service environment, with available views into private cloud, Cisco VoIP, Webservices, desktop and application services supporting the bank’s service delivery to clients and employees alike. A software-based approach to their service edge visibility needs, with Certified InfiniStreamNG (ISNG) appliances offering support for several strategic requirements related to the bank’s 100GB network speeds and extended packet storage availability. The NETSCOUT Certified ISNG appliances are deployed in key service edge locations to capture network packet traffic, then convert those packets in real-time into the NETSCOUT Smart Data used by nGeniusONE for cloud, VoIP, Webservice, application monitoring, and analysis.
Operational Impact
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