利用 NETSCOUT 确保银行数字化转型成功
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- NETSCOUT® Certified InfiniStreamNG® software appliances
- nGeniusONE® Service Assurance platform
技术栈
- Cisco VoIP
- Private Cloud
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 基础设施即服务 (IaaS) - 私有云
适用行业
- 金融与保险
适用功能
- 商业运营
服务
- 云规划/设计/实施服务
- 网络安全服务
关于客户
该客户是一家大型金融服务领导者，其业务包括个人和商业银行、交易和投资工具，数百万客户都在使用。该银行还紧跟市场发展步伐，向在线信贷和数字交易平台迈进。区域运营对银行的成功仍然至关重要，银行雇用了 100,000 多名专业人员，为广泛的分支机构、ATM 和金融服务网络中的本地客户提供支持。在管理整个环境中的性能时，该银行的网络运营 (NetOps) 团队长期以来一直依赖供应商提供的网络性能监控和可视性工具来进行事后故障排除。
挑战
该银行正在经历多项数字化转型，这促使其需要提高服务边缘可视性和主动监控能力。该银行将部分本地数据中心运营转移到第三方私有云环境，引发了人们对供应商是否遵守其服务水平协议 (SLA) 的担忧。该银行的思科 IP 语音 (VoIP) 环境已经迁移到私有云，语音和视频性能方面的 IT 专家同样受到新私有云环境中盲点的阻碍。该银行越来越多地使用基于 Web 的平台，这促使其需要实时、一致地可视化和监控这些 Web 服务，而不是仅仅依靠在发生事件时进行故障排除。
解决方案
IT 运营部门努力寻找下一代方法，最终他们选择了 NETSCOUT 解决方案，该解决方案提供了 nGeniusONE® 服务保证平台，该平台可提供银行融合业务服务环境的实时快照，并可查看私有云、思科 VoIP、Web 服务、桌面和应用程序服务，支持银行向客户和员工提供服务。基于软件的方法可满足他们的服务边缘可视性需求，经认证的 InfiniStreamNG (ISNG) 设备可支持与银行 100GB 网络速度和扩展数据包存储可用性相关的多项战略要求。NETSCOUT 认证的 ISNG 设备部署在关键服务边缘位置，以捕获网络数据包流量，然后将这些数据包实时转换为 nGeniusONE 用于云、VoIP、Web 服务、应用程序监控和分析的 NETSCOUT 智能数据。
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