Assuring High-Speed Availability to Government Resources During COVID-19
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- nGeniusONE® Service Assurance platform
- InfiniStreamNG® appliances
Tech Stack
- VPN
- Internet access circuits
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Business Operation
Use Cases
- Remote Collaboration
- Remote Control
Services
- System Integration
- Testing & Certification
About The Customer
The customer is a large-scale government agency that uses a centralized IT team to manage the network, application, and Unified Communications (UC) platforms necessary to deliver benefits and transaction processing for residents and visitors. The agency has been using the NETSCOUT® nGeniusONE platform for years to assure network and application performance and availability for their critical government services. Amid the COVID-19 pandemic, the agency's mission of providing citizens with uninterrupted access to the benefits and services required for everyday needs became even more crucial.
The Challenge
The government agency was facing a significant increase in network bandwidth consumption due to the sudden shift to remote work amid the COVID-19 pandemic. This was putting a strain on their existing VPN capacity and Internet bandwidth. In addition to this, the agency was also tasked with supporting a new temporary unemployment program designed to provide financial assistance to residents who had lost their jobs due to the pandemic. The launch of a new dedicated website for accessing these benefits was expected to further tax the agency's already strained Internet resources. The agency's IT team lacked the necessary visibility to determine how the additional VPN and Internet capacity was performing.
The Solution
In response to these critical challenges, emergency government funding was released to enable the IT staff to increase their infrastructure capacity. The IT team arranged for quick deployment of several InfiniStreamNG (ISNG) hardware appliances with extended storage to monitor the high-volume traffic expected to cross the new 40G and 100G network links. This would ensure they had the visibility necessary for troubleshooting and forensic analysis of issues going forward. The IT staff and NETSCOUT technologists worked together to monitor performance using nGeniusONE. The newly deployed ISNG appliances monitoring the new network links helped assure uninterrupted website availability and responsiveness for benefits applications and government resources processing those transactions, with nGeniusONE performance and utilization analysis in real time.
Operational Impact
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