确保 COVID-19 期间政府资源的高速可用性
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- InfiniStreamNG® appliances
技术栈
- VPN
- Internet access circuits
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 城市与自治市
适用功能
- 商业运营
用例
- 远程协作
- 远程控制
服务
- 系统集成
- 测试与认证
关于客户
客户是一家大型政府机构，使用集中式 IT 团队来管理网络、应用程序和统一通信 (UC) 平台，这些平台是为居民和访客提供福利和交易处理所必需的。多年来，该机构一直在使用 NETSCOUT® nGeniusONE 平台来确保其关键政府服务的网络和应用程序性能和可用性。在 COVID-19 疫情期间，该机构的使命是让公民不间断地获得日常所需的福利和服务，这变得更加重要。
挑战
由于在 COVID-19 疫情期间突然转向远程工作，该政府机构面临着网络带宽消耗大幅增加的问题。这给他们现有的 VPN 容量和互联网带宽带来了压力。除此之外，该机构还负责支持一项新的临时失业计划，该计划旨在为因疫情而失业的居民提供经济援助。推出一个专门用于访问这些福利的新网站预计将进一步加重该机构本已紧张的互联网资源负担。该机构的 IT 团队缺乏必要的可见性来确定额外的 VPN 和互联网容量的运行情况。
解决方案
为了应对这些严峻挑战，政府拨付了紧急资金，使 IT 人员能够提高其基础设施容量。IT 团队安排快速部署多台具有扩展存储的 InfiniStreamNG (ISNG) 硬件设备，以监控预计将跨越新的 40G 和 100G 网络链路的大量流量。这将确保他们拥有必要的可视性，以便对未来的问题进行故障排除和取证分析。IT 人员和 NETSCOUT 技术人员共同使用 nGeniusONE 监控性能。新部署的 ISNG 设备监控新的网络链路，有助于确保网站可用性和福利应用程序的响应能力以及处理这些交易的政府资源，并实时进行 nGeniusONE 性能和利用率分析。
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