Automating and Customizing Hiring Process: A Stitch Fix Case Study
Technology Category
- Application Infrastructure & Middleware - Event-Driven Application
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- Buildings
- Retail
Applicable Functions
- Warehouse & Inventory Management
Use Cases
- Picking, Sorting & Positioning
- Time Sensitive Networking
About The Customer
Stitch Fix is a personal styling service that offers customers a curated shopping experience based on their unique tastes and preferences. The company operates in the retail ecommerce industry and has between 5,000 to 10,000 employees. Headquartered in San Francisco, California, Stitch Fix operates fulfillment centers in locations across the nation. The company is known for its personalized approach to shopping, offering customers a unique and tailored experience. As an ecommerce company, Stitch Fix relies heavily on its warehouse operations, requiring a large volume of workers to staff these warehouses.
The Challenge
Stitch Fix, an ecommerce company operating fulfillment centers across the United States, faced a significant challenge in staffing these warehouses with large volumes of workers. The hiring process for Warehouse Associates was mostly manual, requiring substantial time and energy from both recruiters and candidates. Candidates were manually screened, moved forward to the next stage, and scheduled for an interview by the team, which could sometimes take up to a week based on availability and speed. The time between the initial application to the new hire’s first day of work was approximately three weeks, attributed to mostly manual processes and a still-growing recruitment team. Stitch Fix needed a solution that could streamline and automate their hiring process, while still maintaining a personalized touch in their recruitment.
The Solution
Stitch Fix enrolled in Fountain’s Proof of Concept Program (PoC), a short-term partnership that allowed them to pilot the high volume hiring solution for three months. Fountain’s Sales and Customer Success team members guided Stitch Fix through a quick and seamless implementation and maintained a hands-on approach as Stitch Fix recruiters tested the platform’s features. Fountain’s dynamic drag-and-drop workflows enabled regional hiring teams to A/B test different features—like questionnaires, applicant routing rules, and the automated scheduling tool—and make changes on the fly to find the best hiring process for each geography. Stitch Fix also used Fountain as a communication platform before, during, and after their onsite hiring event in Salt Lake City. With Fountain, hiring teams can create rules that automatically move applicants to the next stage, allowing Stitch Fix to get workers in the door while also concentrating on other parts of the business.
Operational Impact
Quantitative Benefit
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