Commusoft > Case Studies > Ayrshire Tree Surgeons Boosts Job Bookings by 60% with Commusoft

Ayrshire Tree Surgeons Boosts Job Bookings by 60% with Commusoft

Technology Category

Infrastructure as a Service (IaaS) - Public Cloud
Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Buildings

Use Cases

Inventory Management
Onsite Human Safety Management

Services

System Integration
Training

About The Customer

Ayrshire Tree Surgeons is a tree service company established in Kilbirnie, Scotland in 2006. They provide a variety of tree services for both residential and large commercial clients across Scotland. As one of the largest tree contractors in Scotland, Ayrshire Tree Surgeons strives to play on a bigger stage, while providing world-class service to their residential and commercial clients. The company has over 25 employees and is committed to delivering the highest level of professional service to their customers. Safety is a top priority for Ayrshire Tree Surgeons, given that tree surgery work is one of the most dangerous industries to be involved in.

The Challenge

Ayrshire Tree Surgeons, one of the largest tree contractors in Scotland, was struggling with a paper-based system that was slow and cumbersome. The company, which provides a variety of tree services for residential and large commercial clients, was finding it increasingly difficult to manage their growing business with their existing system. The extra administration and costs involved with a paper-based system were substantial. As the company grew and expanded, they needed a system that would grow and expand with them, and a process that would enable them to be as efficient as possible. The challenge was to find an inclusive solution that would accommodate their steadily growing business and streamline their operations.

The Solution

Ayrshire Tree Surgeons decided to modernize their operations with a digital job management platform, Commusoft. This was a huge step for the business, but with Commusoft facilitating daily operations and workflows, they were able to hit the ground running. The transition from a paper-based system to an online system was seamless, with full support from Commusoft. The training provided by Commusoft was excellent and quickly built confidence within the team. Commusoft also streamlined Ayrshire Tree Surgeons’ estimate and quotes process. Digital estimates could be built with custom templates, incorporate unique parts and their costs, including site photos, and could be emailed to customers to accept digitally. Once a job was won, the teams were then allocated to the job through the calendar in Commusoft. The teams then had full visibility on their tablets of the full scope of what’s required on the job.

Operational Impact

The implementation of Commusoft resulted in a massive shift in Ayrshire Tree Surgeons' operations. The digital job management platform not only streamlined their operations but also improved their efficiency. The transition was seamless, with the team quickly adapting to the new system. The platform also improved the company's estimate and quotes process, making it easier for their surveyor to price jobs and for teams to understand the full scope of what’s required on the job. Additionally, the platform enhanced safety measures by allowing the company to capture job information that’s valuable to them, including time-logged site surveys and equipment safety checklists. This system protects employees, clients, and the public. Invoicing and keeping track of payments, which was previously a frustrating task for the office team, became much easier to manage with Commusoft.

Quantitative Benefit