B&M Retail Digitizes HR Processes with DocuWare
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- DocuWare
Tech Stack
- Digital Document Management System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Retail
Applicable Functions
- Human Resources
Use Cases
- Personnel Tracking & Monitoring
- Regulatory Compliance Monitoring
Services
- System Integration
- Software Design & Engineering Services
About The Customer
B&M Retail is a fast-growing retail chain based in the United Kingdom. The company was founded in 1978 and has since expanded to operate more than 600 stores. B&M Retail employs approximately 28,000 people. The company's rapid expansion in recent years has put a strain on many of its processes, particularly in the area of Human Resources. To keep up with its growth, B&M Retail sought a digital solution to streamline its HR processes and improve efficiency.
The Challenge
B&M Retail, a rapidly expanding retail chain in the UK, was struggling with outdated and inefficient HR processes. The company's growth was outpacing its ability to manage HR tasks, particularly in the area of onboarding new employees. Previously, new hires had to fill out and sign various paper documents at each branch, which were then sent to the head office for manual data entry into the personnel and accounting system. This process was time-consuming and delayed the start date for new employees. The HR team was also seeking a solution that would comply with the latest legal regulations and handle approval processes dynamically.
The Solution
B&M Retail implemented a digital document management system (DMS) from DocuWare to manage all onboarding processes. Initially, registration documents filled out by new employees were scanned in individual stores, transferred to DocuWare file cabinets, and then processed electronically by the head office. This reduced the hiring process from several weeks to just a few hours. The process was further digitized with the use of web forms for registration, which new hires could fill out and sign on a tablet. These documents were then immediately archived in the document pool, eliminating the need for transfer to the DMS. DocuWare also informed the HR department in real time about the availability of new personnel files, allowing employees to be set up in the system instantly.
Operational Impact
Quantitative Benefit
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