BANCOR undergoes process-driven transformation with ARIS
Customer Company Size
Large Corporate
Region
- America
Country
- Argentina
Product
- ARIS Business Design & Strategy
- ARIS Rollout & Change Management
- ARIS Business Automation & Connectivity
Tech Stack
- ARIS Enterprise
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Regulatory Compliance Monitoring
Services
- System Integration
About The Customer
Banco de la Provincia de Córdoba (BANCOR) is a public financial institution that serves as the official banking entity of the province of Córdoba, Argentina. Established in 1873, it provides a range of financial products, including savings and checking accounts, credit cards, loans and mortgages, as well as investment advisory services. BANCOR operates 152 branches and 70 service centers, has more than 3,000 employees and serves 1.7 million individual and corporate clients. The bank has a rich history of promoting economic development and is a go-to institution for citizens and businesses alike—with customers drawn to its transparency, commitment to local enterprise, and presence in more than 200 cities and towns across Córdoba.
The Challenge
BANCOR, a public financial institution in Argentina, was facing challenges due to its reliance on manual business processes. The rapidly changing banking industry and the need to document regulatory compliance were among the issues the bank was grappling with. The absence of a bank-wide process map and the need to integrate new customer-facing products were also significant challenges. The bank's systems were stuck in the past, with 98% of its processes documented in paper manuals and cumbersome instruction documents. This lack of system automation was causing inefficiencies, hindering staff efficiency, risking non-compliance with auditors, and making it harder to keep up with ever-shifting banking regulations.
The Solution
BANCOR chose ARIS Enterprise from Software AG to power its business process transformation. The choice was based on the ease of use and capabilities that would give it the efficiency it craved. ARIS Business Design & Strategy promised unrivaled ability to design, document, analyze—and optimize—business processes, while offering business strategy mapping, dashboarding and charts, and in-depth scenario planning. ARIS Rollout & Change Management offered the ability to tightly manage change and cascade new processes across all of its bank locations, as well as view, publish and successfully collaborate on processes across complex organizational structures. With ARIS Business Automation & Connectivity, the bank could better align its processes with IT, thereby maximizing productivity. The potential to build an API interface was an exciting prospect.
Operational Impact
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