Bandwidth makes strides with operational efficiency
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- LM Envision
Tech Stack
- Cloud Communications Software
- APIs for voice, messaging and emergency services
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Predictive Maintenance
Services
- Cloud Planning, Design & Implementation Services
About The Customer
Bandwidth is a cloud communications software company that helps enterprises like Google, Microsoft, Uber and Zoom connect people around the world with a global network and APIs for voice, messaging and emergency services. The company has over 190 employees and operates in the IT Services industry. The company was in need of a solution to aid digital transformation, ensure operational efficiency, improve IT visibility and increase innovative development.
The Challenge
Bandwidth is a cloud communications software company that helps enterprises like Google, Microsoft, Uber and Zoom connect people around the world with a global network and APIs for voice, messaging and emergency services. The challenges of scaling such a large environment illustrated the importance of visibility and immediate alerting. Bandwidth had grown to the point that its network monitoring tools couldn’t deliver the level of insights the team needed to support growth. Prior to using LogicMonitor, the team was spending about 31% of their time on extra work and configuration monitoring, and not enough time as needed on development, leading to inefficiency and opportunity costs. Bandwidth began to reevaluate its monitoring strategy and conduct a search for an observability platform that would provide the insights and forecasting needed to scale efficiently and proactively solve problems.
The Solution
Bandwidth evaluated unified observability platforms that aligned with their future vision and goals for their growing organization. Their key requirements were extensibility, automation, and accessibility to ensure operational efficiency. After selecting LogicMonitor and leveraging multi-instance active discovery, Bandwidth was able to migrate from their previous platform, which was overloaded with complicated integrations, in only six months with a single person running support. LogicMonitor’s built-in support and detailed documentation were also instrumental in their migration, helping them to quickly build the customized, automated concepts they needed to increase innovative development and uptime. Now, Culbertson and his team are able to focus on extending and expanding their monitoring strategy through automation and accessibility. By leveraging LogicMonitor’s robust unified observability platform, Bandwidth is able to automate processes that used to be cumbersome and time-consuming.
Operational Impact
Quantitative Benefit
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