BEGO Dental Company: Strength Through Innovation
Customer Company Size
Mid-size Company
Region
- Europe
Country
- Germany
Product
- DocuWare
- Microsoft SQL Server
- HP back-end
- Fujitsu workstation devices
Tech Stack
- Microsoft SQL Server
- HP back-end
- DocuWare Web Client
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Discrete Manufacturing
- Procurement
Use Cases
- Process Control & Optimization
Services
- System Integration
- Software Design & Engineering Services
About The Customer
BEGO is a dental company based in Bremen, Germany. The company offers a broad spectrum of high-quality products and services, from implants, crowns and bridges to CAD/CAM solutions for dental laboratories. Large orders from customers across Europe and worldwide guarantee BEGO a solid business with continued opportunities for future growth. Around 60 percent of their roughly 70 million euros of annual sales come from international clients. In the dental industry, a company's ability to innovate is its key to attaining an international competitive edge. To keep the company competitive, BEGO not only has to meet strict requirements for production, research, and development – administration and information management are equally crucial.
The Challenge
BEGO, a dental company based in Bremen, Germany, was facing challenges with its document management. The company had to meet strict requirements for production, research, and development, as well as administration and information management. Businesses in the dental sector must satisfy extensive obligations for documentation. BEGO was spending large amounts of time searching for documents and related day-to-day paperwork, especially when customers had follow-up questions. Filing the various documents was quite labor-intensive. They were running out of space for document storage. Inquiries, invoices, delivery notes, and offers were all kept in traditional paper files, and the filing cabinets were overflowing. They were eager to save on the labor and expense that it took to maintain their unwieldy files.
The Solution
BEGO decided to implement a document management system in 2002. They deployed DocuWare on a Microsoft SQL Server with an HP back-end. They also acquired six Fujitsu workstation devices which they use to make double-sided color scans of paper documents. Around 20 employees in the departments of Purchasing, Financial Accounting, Production, and Sales can access the central document pool directly from the merchandise management system. To make special inquiries or find specific items, the employees can also open DocuWare itself and use its search functionality. Through DocuWare Web Client, the company's trade partners and service sites have direct online access to device documentation from every continent. That gives international partners much better support from the German headquarters. At any time or place, they can consult all specifications and test reports on the devices as needed, without having to install any new software on their own machines.
Operational Impact
Quantitative Benefit
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