Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Cement
- Construction & Infrastructure
Use Cases
- Structural Health Monitoring
- Traffic Monitoring
About The Customer
Benevity is one of the largest corporate purpose software providers in the world, helping businesses power their social impact programs. The platform enables millions of users to make charitable donations, organize volunteer opportunities, and issue grants to nonprofits. To date, Benevity has facilitated more than 58 million volunteer hours and supported more than 418,000 non-profit organizations, raising over $12 billion dollars for charitable causes. The platform has also awarded 1.2 million grants worth $18 billion. Benevity's massive user base demonstrates the value it provides to its customers, and a growing commitment from businesses to give back to local communities.
The Challenge
Benevity, one of the world's largest corporate purpose software providers, faced a significant challenge in maintaining platform reliability amidst rapid growth. The platform, which facilitates charitable donations, volunteer opportunities, and grants to nonprofits, processes tens of thousands of donation transactions daily. The challenge was not just about adding new customers but also accommodating sudden shifts in demand, especially during the holiday season, a period of dramatically increased giving. An outage of just 20 minutes on a high-demand day like Giving Tuesday could result in thousands of lost donations and up to hundreds of thousands in lost dollars. Surges in donations and volunteering could also come unexpectedly in response to natural disasters or other major social movements. To keep pace with these surges, Benevity needed to take a proactive approach to its monitoring, aiming to reduce its mean time to detection (MTTD) and mean time to resolution (MTTR).
The Solution
Benevity turned to New Relic for end-to-end monitoring and incident management. New Relic provided Benevity with real-time data as a single source of truth across the entire technology stack, enabling both SRE engineers and DevOps teams to improve platform uptime and resilience and quickly alert to problems before they reach the customer. The team began with New Relic application performance monitoring (APM) and New Relic dashboards. These dashboards provided detailed visibility into key workflows and CPU usage, making it easier to accommodate sudden changes in demand or pressures on the system during peak times. Using New Relic Infrastructure monitoring with APM and New Relic alerts, the engineering teams were able to detect issues within minutes and connect data sources to find that needle in a haystack. Benevity also used New Relic to track MTTR, MTTD, and other software improvements, allowing the company to consistently refine its software and technology stack, leading to steady increases in productivity.
Operational Impact
Quantitative Benefit
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