技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 水泥
- 建筑与基础设施
用例
- 结构健康监测
- 交通监控
关于客户
Benevity 是世界上最大的企业用途软件提供商之一,帮助企业推动其社会影响计划。该平台使数百万用户能够进行慈善捐款、组织志愿者机会并向非营利组织发放赠款。迄今为止,Benevity 已提供超过 5,800 万小时的志愿服务,并为超过 418,000 个非营利组织提供支持,为慈善事业筹集了超过 120 亿美元的资金。该平台还发放了 120 万笔赠款,价值 180 亿美元。 Benevity 庞大的用户群证明了它为客户提供的价值,以及企业回馈当地社区的不断增长的承诺。
挑战
Benevity 是全球最大的企业用途软件提供商之一,在快速增长的过程中面临着维持平台可靠性的重大挑战。该平台促进慈善捐赠、志愿者机会以及对非营利组织的资助,每天处理数万笔捐赠交易。挑战不仅在于增加新客户,还在于适应需求的突然变化,尤其是在节日期间,这是捐赠急剧增加的时期。在像“捐赠星期二”这样的高需求日,仅仅 20 分钟的中断就可能导致数千笔捐款的损失和高达数十万美元的损失。为了应对自然灾害或其他重大社会运动,捐款和志愿服务也可能会意外激增。为了跟上这些激增的步伐,Benevity 需要采取主动的监控方法,旨在缩短平均检测时间 (MTTD) 和平均解决时间 (MTTR)。
解决方案
Benevity 转向 New Relic 进行端到端监控和事件管理。 New Relic 为 Benevity 提供了实时数据,作为整个技术堆栈的单一事实来源,使 SRE 工程师和 DevOps 团队能够提高平台的正常运行时间和弹性,并在问题到达客户之前快速发出警报。该团队从 New Relic 应用程序性能监控 (APM) 和 New Relic 仪表板开始。这些仪表板提供了关键工作流程和 CPU 使用情况的详细可见性,从而更容易适应高峰时期需求的突然变化或系统压力。通过使用 New Relic 基础设施监控以及 APM 和 New Relic 警报,工程团队能够在几分钟内检测到问题并连接数据源以大海捞针。 Benevity 还使用 New Relic 来跟踪 MTTR、MTTD 和其他软件改进,使公司能够持续改进其软件和技术堆栈,从而稳步提高生产力。
运营影响
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