Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Functional Applications - Fleet Management Systems (FMS)
Applicable Industries
- Finance & Insurance
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Driver Performance Monitoring
- Fleet Management
Services
- System Integration
- Training
About The Customer
Biagi Bros., founded in 1978, is a leading full-service trucking, warehousing, and 3PL company based in Napa, California. The company operates a fleet of 300 vehicles and has 15 distribution centers throughout the U.S. with nearly 1,000 employees. Biagi Bros. offers a comprehensive range of logistics services and has built a reputation for its commitment to quality and customer service. However, the company was facing challenges with its existing fleet management solution, which was slowing down operations and not evolving as per their needs.
The Challenge
Biagi Bros., a leading full-service trucking, warehousing, and 3PL company, was facing significant challenges with their existing fleet management solution. The company was dissatisfied with the evolution of the product and was experiencing issues with integrations, which was slowing down operations. They recognized the need to switch to a new provider but were under a tight timeline as they didn’t want to lose money by having drivers off the road during the onboarding process. The two main challenges they faced were the need for a high-performing integration with their transportation management systems (TMS) provider and a short window of less than three months to find the right solution and get it deployed.
The Solution
Biagi Bros. found their solution in Motive’s fleet management technology. They immediately recognized a significant advantage over their previous provider. Despite the compressed timeline, Motive’s account executives and sales engineers provided a hands-on approach, guiding Biagi Bros. through product capabilities and setting realistic onboarding expectations. Motive’s dedicated professional services team facilitated the setup of the TMS integration, allowing Biagi Bros. to thoroughly test and confirm that it aligned with their specific needs. Motive also established tailored training sessions for various departments within the company, ensuring everyone was well-prepared for a seamless implementation. When the Biagi Bros. executive team faced driver pushback regarding dual-facing dash cams and privacy, Motive sent out a team to help coach and educate.
Operational Impact
Quantitative Benefit
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