Sisense > Case Studies > Billing Agency Reduces Processing Time by 16X

Billing Agency Reduces Processing Time by 16X

Sisense Logo
Customer Company Size
Large Corporate
Region
  • America
Country
  • United States
Product
  • Sisense
Tech Stack
  • SQL Server
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Productivity Improvements
  • Customer Satisfaction
  • Digital Expertise
Technology Category
  • Analytics & Modeling - Big Data Analytics
  • Application Infrastructure & Middleware - Data Visualization
Applicable Industries
  • Healthcare & Hospitals
Applicable Functions
  • Business Operation
  • Quality Assurance
Services
  • System Integration
  • Software Design & Engineering Services
About The Customer
Advocate is a benchmark leader in radiology billing with clients across the United States. The company faced significant challenges with its old billing systems, which were slow, outdated, and unable to handle the growing amounts of data. The decision to implement Sisense was made just before System Architect, Brian Bontrager, joined Advocate. Brian was responsible for converting old reports and rolling out the new system to clients. Advocate's primary goals were to leverage massive data sources, improve performance, and provide an updated look.
The Challenge
Advocate’s old system had problems with speed and scalability. It could take multiple hours to produce an extract, often timing out during the process and failing. On top of this, it was very slow to refresh, was dated, and most importantly, could not handle their growing amounts of data.
The Solution
Brian worked heavily with Sisense’s professional services group and over the course of a year recreated, page by page, the previous environment within Sisense. Following the implementation of Sisense, Advocate’s user base was very excited. One user, responsible for entering charge information into the system, took the initiative to completely overhaul the dashboards and optimize them for their particular operations flow. Advocate uses three different types of dashboards: Visual true style, Question specific style, and Advocate specific 'Fusion' style. The 'Fusion' style allows for extensive drill down and filtering for when clients don't necessarily have a specific question and want to explore the data. In their old system, the 'Fusion' style could only support up to two clients because of the volume of data and work involved. Currently, with Sisense, Brian has five clients making use of it and can easily scale far beyond as demand comes in.
Operational Impact
  • Advocate uses Sisense across their organization now. Management uses it to oversee their teams and get a high-level view of how big individuals' workloads are.
  • Frontline account processors use it to see which accounts need immediate attention.
  • Client managers use it to pull monthly reports and financial information for their products.
  • Brian even uses it to monitor his own BI team, including the state of the nightly data refresh, project lists, and even the state of Sisense itself.
Quantitative Benefit
  • Reduced processing time by 16x.

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

Related Case Studies.

Contact us

Let's talk!
* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that IoT ONE may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from IoT ONE.
Submit

Thank you for your message!
We will contact you soon.