Binswanger Glass Streamlines Communication Across Multiple Locations with RingCentral
Applicable Industries
- Automotive
- Glass
Services
- Hardware Design & Engineering Services
- System Integration
About The Customer
Binswanger Glass is one of the nation’s largest glass retailers, with more than 800 employees across 66 locations in 14 states. The company is a leading installer of glass and glass-related products in the commercial, automotive, and residential industries. In addition to installation services, Binswanger Glass also sells framed mirrors, shower enclosures, and replacement glass to the general public. Despite its size and reach, the company's IT team consisted of only four people, tasked with managing the communication systems across all locations.
The Challenge
Binswanger Glass, one of the nation’s largest installers of glass and glass-related products, was facing a significant challenge in managing its communication systems across 66 locations in 14 states. The company had separate phone systems for each location and used multiple service providers. This arrangement not only presented billing challenges but also made even simple tasks like setting up a desk phone difficult, requiring the scheduling of an external technician to install the necessary cabling and hardware. With an IT team of only four people supporting the entire organization, the administration and management of the phone systems became increasingly unsustainable. The old phone systems lacked modern features, with some locations not even having caller ID, and locations could only be reached via direct numbers.
The Solution
Binswanger Glass turned to RingCentral Office® to streamline its communication systems. RingCentral Office® provided a comprehensive communications solution that included useful features to facilitate collaboration among Binswanger’s employees and customers. With the new system, customers could call the company’s main phone number and use extensions to reach other locations. Employees could also reach each other using extension dialing. RingCentral also provided support for the IT team when needed. The solution allowed Binswanger Glass to eliminate unnecessary hardware and services. Thanks to RingCentral’s integrated fax capability, 100 of the fax machines and analog lines at Binswanger were removed. The IT team could now provide system administration remotely, and employees could manage their own settings, eliminating the need for service visits from external technicians.
Operational Impact
Quantitative Benefit
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