Nintex > Case Studies > Boosting Employee Productivity at PayNet with Nintex K2 Five

Boosting Employee Productivity at PayNet with Nintex K2 Five

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Applicable Functions
  • Product Research & Development
Use Cases
  • Inventory Management
  • Time Sensitive Networking
Services
  • System Integration
About The Customer
PayNet is a leading financial services company in Malaysia that builds and operates world-class payment systems and financial market infrastructures. These systems and infrastructures safely, reliably and efficiently enable the functioning and development of Malaysia’s financial system, as well as the economy as a whole. PayNet administers e-payments and money transfers for its customers, requiring all internal processes to work together seamlessly. The company is committed to improving its internal processes to ensure business success and customer satisfaction.
The Challenge
PayNet, a leading financial services company in Malaysia, was grappling with cumbersome internal processes that were diverting time and resources away from customers. The basic leave management system (LMS) for employees was creating difficulties for HR and supervisors in tracking leave records and their statuses, affecting resource allocation. Major workflows such as the incident management system (IMS) and change management system (CMS) were also affected. PayNet’s helpdesk team and change management secretariat had to consolidate, monitor and analyze all the different information needed to manage customer requests. The challenge was to deliver a simplified process for all of this manual work.
The Solution
PayNet implemented Nintex K2 Five to automate business-critical processes while providing the flexibility needed to improve an already-siloed environment. They wanted flexibility to customize workflow systems to suit user and business requirements, as well as streamline standalone systems for efficiency. PayNet also recruited the professional services team to help get its solutions up and running more quickly. Nintex K2 Five experts educated the PayNet team on form development, showing how data can be extracted from different sources and displayed on a single page, as well as how to address delivery cycle requirements. Since May 2014, when PayNet began its automation journey by integrating Nintex K2 Five workflows with Microsoft SharePoint 2013, there have been efficiency improvements across all departments.
Operational Impact
  • The implementation of Nintex K2 Five has transformed PayNet's operations. Requests or issues are now easily tracked and attended to in a shorter time period, as product and project owners can view all necessary details to carry out the next step. The optimized processes also ensure a quicker go-to-market. For example, the change management system now captures key information about a change request, including its risk, priority and impact as provided by the respective business units. The workflow is then automatically routed to the Change Reviewer, followed by the Change Secretariat who has immediate access to all information from the SharePoint portal. This frictionless process allows the Change Advisory Committee (CAC) to escalate and make decisions more rapidly.
Quantitative Benefit
  • Faster go-to-market
  • Improved visibility into requests and issues
  • Enhanced employee experience

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