Building Brilliant, User-Centric Government Services Using Shared Services on OpenStack
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- RedHat OpenStack
- UKCloud
Tech Stack
- OpenStack
- Microservices
- Public Cloud Services
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Digital Expertise
- Customer Satisfaction
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions
- Business Operation
Use Cases
- Remote Asset Management
- Digital Twin
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
The UK government is a large corporate entity recognized as the most digitally advanced government in the world by the United Nations. It is responsible for delivering a wide range of services to its citizens and taxpayers. The government is focused on transforming its operations to provide better services with fewer resources. This involves developing shared digital systems and processes that are user-centric and efficient. The government is leveraging public cloud services and shared services to achieve this transformation, with a focus on initiatives like GOV.UK Verify, Pay, and Notify. The UK government is committed to innovation and efficiency in its operations, using technology to streamline processes and improve service delivery.
The Challenge
The UK government, recognized as the most digitally advanced by the UN, faces the challenge of transforming itself to deliver better services with fewer resources. The focus is on developing shared digital systems and processes to build user-centric government services. Initiatives like GOV.UK Verify, Pay, and Notify are part of this transformation. The challenge is to use public cloud services effectively for government information and services, while also allowing individual departments to innovate using shared services and microservices on a common open cloud infrastructure.
The Solution
The UK government is using RedHat OpenStack hosted by UKCloud to streamline the process for UK companies to obtain import and export licenses. This approach involves using shared services and microservices on a common open cloud infrastructure. The government is focused on developing a set of shared digital systems, technology, and processes that make it easy to build user-centric government services. This includes initiatives like GOV.UK Verify, Pay, and Notify, which are designed to improve service delivery and efficiency. The use of public cloud services is seen as appropriate for the majority of government information and services, allowing for innovation and efficiency at a pan-government level.
Operational Impact
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