Building Trust and Reducing Time-Intensive Tasks with Camunda
Customer Company Size
Large Corporate
Region
- Europe
Country
- Switzerland
Product
- Camunda BPM Engine
- Portal solution
- ForgeRock IAM platform
Tech Stack
- Angular
- REST API
- ForgeRock OpenDJ
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Remote Collaboration
Services
- System Integration
About The Customer
Città di Lugano is a local government agency in southern Switzerland’s Italian-speaking Ticino region. It is one of the most forward-thinking and digitized local government agencies in Europe. With its citizens’ portal, more than 67,000 residents can interact directly with the local government. Città di Lugano’s long-term vision is to increase the quality of life, provide better, sustainable services and to improve governance. One of the ways it does this is by providing easily accessible, always available, user-friendly and transparent digital services.
The Challenge
Città di Lugano, a local government agency in Switzerland, aimed to increase the quality of life, provide better, sustainable services and to improve governance by providing easily accessible, always available, user-friendly and transparent digital services. They wanted to enable all customers, whether they be citizens, visitors or businesses, to trigger and actively participate in business processes. However, they needed a robust and scalable solution to achieve this. They evaluated three different solutions available on the market, but ultimately chose Camunda.
The Solution
Città di Lugano built a Portal solution centered around the Camunda BPM Engine executing business processes. Camunda orchestrates the interaction with back-end information systems, where data is stored, and third-party services like PSP services. Customers can interact with the Portal, through a custom web application implemented in Angular, accessing the process engine through the REST API. Città di Lugano implemented a dedicated UI to provide customers with a seamless, corporate-branded experience on desktop and mobile. Administrative personnel interact with business processes using the out-of-thebox Camunda Task List, which can be customized so that users can focus on their respective responsibilities. Identity and access management functionality is implemented on top of ForgeRock IAM platform, with Camunda relying on a ForgeRock OpenDJ component for managing users and user groups. The full stack is completely redundant, running in two different data centers, with Camunda configured as a cluster of process engines using a shared, real-time replicated database.
Operational Impact
Quantitative Benefit
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