使用 Camunda 建立信任并减少耗时任务
公司规模
Large Corporate
地区
- Europe
国家
- Switzerland
产品
- Camunda BPM Engine
- Portal solution
- ForgeRock IAM platform
技术栈
- Angular
- REST API
- ForgeRock OpenDJ
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 城市与自治市
适用功能
- 商业运营
用例
- 过程控制与优化
- 远程协作
服务
- 系统集成
关于客户
卢加诺市是瑞士南部意大利语区提契诺州的一个地方政府机构。它是欧洲最具前瞻性和数字化程度的地方政府机构之一。通过其公民门户，超过 67,000 名居民可以直接与当地政府互动。卢加诺市的长期愿景是提高生活质量、提供更好、更可持续的服务并改善治理。它实现这一目标的方法之一是提供易于访问、始终可用、用户友好且透明的数字服务。
挑战
瑞士卢加诺市是当地政府机构，旨在通过提供易于访问、始终可用、用户友好且透明的数字服务来提高生活质量、提供更好、更可持续的服务并改善治理。他们希望让所有客户（无论是公民、游客还是企业）都能触发并积极参与业务流程。然而，他们需要一个强大且可扩展的解决方案来实现这一目标。他们评估了市场上的三种不同解决方案，但最终选择了 Camunda。
解决方案
卢加诺城以执行业务流程的 Camunda BPM Engine 为中心构建了一个门户解决方案。Camunda 协调与存储数据的后端信息系统以及第三方服务（如 PSP 服务）的交互。客户可以通过在 Angular 中实现的自定义 Web 应用程序与门户进行交互，并通过 REST API 访问流程引擎。卢加诺城实施了专用 UI，为客户提供桌面和移动设备上的无缝企业品牌体验。管理人员使用开箱即用的 Camunda 任务列表与业务流程进行交互，该任务列表可以进行自定义，以便用户专注于各自的职责。身份和访问管理功能是在 ForgeRock IAM 平台上实现的，Camunda 依靠 ForgeRock OpenDJ 组件来管理用户和用户组。整个堆栈完全冗余，在两个不同的数据中心运行，Camunda 配置为使用共享实时复制数据库的流程引擎集群。
运营影响
数量效益
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