Building trust, nurturing curiosity, and driving growth with self-service data
Customer Company Size
Large Corporate
Country
- United States
Product
- DOMO
Tech Stack
- Cloud-based BI
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Software
Applicable Functions
- Business Operation
Use Cases
- Inventory Management
- Predictive Maintenance
- Supply Chain Visibility
Services
- Cloud Planning, Design & Implementation Services
About The Customer
JAMF is the world’s largest Apple device deployment company. It has over 1300 employees worldwide and serves over 40,000 clients. The company manages over 18.6 million Apple devices for its clients. JAMF leverages data to understand its complex business and gain faster and more powerful insights to fuel its impressive growth. The company has a philosophy of using data to create better product experiences and services for its clients. It initially implemented DOMO to address challenges around fall-off within a critical customer journey.
The Challenge
JAMF, the world’s largest Apple device deployment company, initially implemented DOMO to address challenges around fall-off within a critical customer journey. The company was looking for a tool that could help them make sense of their complex business and gain faster and more powerful insights to fuel their growth. The initial success of DOMO in resolving a critical customer journey issue sparked interest among the senior leadership, leading to the question, 'what else can we do with DOMO?' This marked the beginning of JAMF's journey with DOMO.
The Solution
DOMO, a cloud-based business intelligence tool, was implemented by JAMF to empower its teams and create better product experiences and services for the company’s clients. DOMO has given JAMF a major lift beyond automation, inspiring individuals across departments to act on their own curiosity and use data to punch well above their weight. DOMO allows for a customized approach to business intelligence regardless of department. JAMF has created a team of department leaders or 'Force Multipliers' who have advanced their careers at JAMF by mastering DOMO, deploying ever-more sophisticated models, tools, and certified datasets that move the needle for JAMF.
Operational Impact
Quantitative Benefit
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