Domo > 实例探究 > 利用自助数据建立信任、培养好奇心并推动增长

利用自助数据建立信任、培养好奇心并推动增长

公司规模

Large Corporate

国家

United States

产品

DOMO

技术栈

Cloud-based BI

实施规模

Enterprise-wide Deployment

影响指标

Productivity Improvements
Customer Satisfaction
Digital Expertise

技术

平台即服务 (PaaS) - 数据管理平台

适用行业

Software

适用功能

商业运营

用例

库存管理
预测性维护
供应链可见性(SCV)

服务

云规划/设计/实施服务

关于客户

JAMF 是全球最大的 Apple 设备部署公司。该公司在全球拥有 1300 多名员工，为 40,000 多家客户提供服务。该公司为客户管理超过 1860 万台 Apple 设备。JAMF 利用数据来了解其复杂的业务，并获得更快、更强大的洞察力，以推动其令人瞩目的增长。该公司的理念是利用数据为客户创造更好的产品体验和服务。它最初实施 DOMO 是为了解决关键客户旅程中流失的挑战。

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挑战

JAMF 是全球最大的 Apple 设备部署公司，最初实施 DOMO 是为了解决关键客户旅程中客户流失的挑战。该公司正在寻找一种工具，帮助他们理解复杂的业务，并获得更快、更强大的洞察力，以推动其增长。DOMO 在解决关键客户旅程问题方面取得的初步成功引起了高层领导的兴趣，他们不禁要问：“我们还能用 DOMO 做什么？”这标志着 JAMF 与 DOMO 合作的开始。

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解决方案

DOMO 是一种基于云的商业智能工具，由 JAMF 实施，旨在增强其团队的能力，并为公司的客户创造更好的产品体验和服务。DOMO 为 JAMF 提供了超越自动化的重大提升，激励各部门的个人根据自己的好奇心采取行动，并利用数据发挥超乎寻常的作用。DOMO 允许采用定制的商业智能方法，无论部门如何。JAMF 组建了一支由部门领导或“力量倍增器”组成的团队，他们通过掌握 DOMO、部署越来越复杂的模型、工具和认证数据集，在 JAMF 中取得了职业发展，从而推动了 JAMF 的发展。

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运营影响

Increased speed to resolution for customer service tickets
Automation of manual processes, increasing speed and accuracy of reporting
Swift adoption of data culture across all global business units with clear leaders stepping up to use data
Streamlined governance and increased security

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数量效益

650+ daily DOMO users
40,000+ global customers
18.6M JAMF managed Apple devices

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