Camunda > Case Studies > Camunda BPM at Helvetia Insurance

Camunda BPM at Helvetia Insurance

Customer Company Size

Large Corporate

Region

Europe

Country

Switzerland

Product

Camunda BPM

Tech Stack

Java EE
JBoss application server

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Digital Expertise

Technology Category

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Services

Software Design & Engineering Services

About The Customer

Helvetia is a successful and international insurance group that has been in operation for over 150 years. The company employs 6,700 people and serves 4.7 million customers. Helvetia is headquartered in St. Gallen, Switzerland, and has branches in Germany, Italy, Austria, Spain, France, and various other countries, ensuring its global presence. The company's business focuses on private customers, small and medium-sized enterprises, and larger companies. Helvetia's services include life and non-life insurance, tailored specialty line insurance coverage, and reinsurance.

The Challenge

Helvetia, a successful and international insurance group, was facing a challenge in the context of digitalisation. A central system for customer management had to be opened up to further channels. Extended, automated and manual review processes had to be implemented for changes made to personal data. Specific information and processes that were dependent on how certain data was changed were also required. In order to manage the processes during different types of events, a wide range of technical rules were required. Helvetia wanted to build a new central application that would store all assignment processes. These processes would review information and communicate with mailboxes according to the organizational structures in place. The department also required detailed reports on the processes and their tasks, for instance on throughput times.

The Solution

Helvetia decided to use Camunda BPM as an Embedded Engine in more than six Java EE applications productively and with an increasing tendency. The solution provided by Camunda which was developed during the proof of concept was convincing and all requirements were met in an optimal way. This was due both directly to the engine and its components as well as to the flexibility and expandability when deployed in an existing Java environment. Within half a year, two developers were able to implement the part of the project that deals with the process implementation, integration, mailbox application, and its mask. Due to their prior knowledge of Java, the developers were quickly able to get to grips with Camunda BPM and there was no need for them to be extensively trained in this area.

Operational Impact

The BPMN modelling was carried out by developers at the technical level. However, communication between the developers and the department was greatly facilitated by an accompanying, comprehensive BPMN model.
Now Helvetia is able to more quickly generate a joint understanding and discuss technical requirements.
For the wide range of technical rules, an existing Rule Engine could easily be integrated.
Camunda BPM provides Helvetia with a lightweight BPMN 2.0 platform which they were able to perfectly integrate into their existing Java EE platform and architecture.
Helvetia is also able to implement individual requirements with the programming model which they have become accustomed to. This provides them with the necessary flexibility towards their department.

Quantitative Benefit