Camunda BPM at LVM Insurance
Customer Company Size
Large Corporate
Region
- Europe
Country
- Germany
Product
- Camunda BPM
Tech Stack
- Java
- BPMN
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Functions
- Discrete Manufacturing
Use Cases
- Inventory Management
- Process Control & Optimization
Services
- System Integration
About The Customer
LVM Insurance is among the top 20 insurance groups in Germany and is one of the five largest car insurers in the country. The company's headquarters are located in Münster. In 2012, LVM Insurance launched two projects with Camunda BPM almost simultaneously. The first project, Service Order Management (SOM), dealt with internal administrative processes such as ordering hardware and software, relocating employees, etc. The second project, 'inventory management life', was concerned with the asynchronous processing and management of inventory. Underwriting processes and calculations were moved from the nightly batch to the asynchronous processing sequence initiated from the online application. Individual records were then processed in a timely manner in the Camunda Process Engine.
The Challenge
LVM Insurance, one of the leading insurance groups in Germany, was facing challenges in managing its internal administrative processes and inventory management. The company had two different systems for order and processing, which were operated in parallel with no integration interface except for the user. The data was transferred manually using copy/paste, and the process was not controlled but based on a central document accessible to all employees involved. The actual process was in the employees' minds, and everyone knew when it was their turn and what they had to do. In the 'inventory management life' project, parts of the existing life-contract system were replaced by a new development. Asynchronous single processing was used, which had already been proven successful in other sectors. However, a lightweight solution was needed to reduce complexity for both developers and operations.
The Solution
LVM Insurance decided to use Camunda BPM for both the SOM and 'inventory management life' projects. For the SOM project, they didn't want to rely on the previous BPMS due to high license costs. As the company was open-minded towards open source solutions, they tried a few open source process engines and got good responses soon. However, for enterprise use, they still had to implement a lot themselves. At this point, Camunda BPM stood out as particularly powerful. The decision to use the Camunda engine in the life project was heavily influenced by the initial experience in using the engine in the SOM project. The implementation was smooth as they only needed to know Java and BPMN, both of which they had enough expertise within the company.
Operational Impact
Quantitative Benefit
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