Care New England Selects PowerBroker to Secure their Desktop Infrastructure
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- PowerBroker for Windows
Tech Stack
- Windows
- PowerBroker
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Application Security
Applicable Industries
- Healthcare & Hospitals
Use Cases
- Cybersecurity
Services
- System Integration
About The Customer
Care New England, located in Providence, Rhode Island, was founded in 1996 by Butler Hospital, Kent Hospital and Women & Infants Hospital. Care New England is a not-for-profit health care system that offers a continuum of quality care, including two teaching hospitals affiliated with The Warren Alpert Medical School of Brown University, Butler and Women & Infants; a community hospital, Kent; a visiting nurse and home care/ hospice agency, Care New England Home Health; and the Care New England Wellness Center. Care New England’s strengths are based on complementary programs and distinctive competencies of our partner hospitals to its partner hospitals and agencies. The organization supports over 4,800 desktops and over 10,000 desktop end users, which includes over 250 applications such as Horizon. Many of the desktops include laptops used by nurses in the field. The end users are dispersed across New England in Massachusetts, Rhode Island and Connecticut.
The Challenge
Care New England, a not-for-profit health care system, was facing challenges in managing its desktop infrastructure. The organization supports over 4,800 desktops and over 10,000 desktop end users, which includes over 250 applications such as Horizon. Many of the desktops include laptops used by nurses in the field. The end users are dispersed across New England in Massachusetts, Rhode Island and Connecticut. The large coverage area needed for support, along with the challenges of managing Horizon and several other applications created many challenges for the IT team. A substantial amount of help desk calls were focused around the need to have administrative rights to install applications or run applications that required such rights. The only solutions available were to either send an IT tech to perform installations in person, provide admin rights to users who need the privileged access to run applications, or give a user full administrative rights to perform installs or run applications.
The Solution
After considering the costs and time associated with trying to develop a solution internally, Keith’s IT group felt that PowerBroker for Windows differentiated itself from other commercial options. PowerBroker offers a simple, centralized solution, which reduces the threat posed by malware, and satisfies HIPAA requirements to restrict access rights to privileged users to a least privilege model. PowerBroker has solved these challenges. Prior to installation, Keith Lee’s team spent a week building an automated process to test and migrate their policies into PowerBroker. Initial deployment took only two weeks, and Keith saw immediate benefits in PowerBroker’s ability to operate transparently for 10,000+ end users without pop-ups or consent dialogues. PowerBroker has successfully helped Care New England meet HIPAA privacy and compliance mandates, while simultaneously improving security, and flexibility of access with a centralized policy and desktop management. Using PowerBroker’s ease of policy configuration, it was possible to deploy unified security policies across their geographically distributed IT environment.
Operational Impact
Quantitative Benefit
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