Cargolux Takes Off into A Successful Future
Customer Company Size
Large Corporate
Region
- Europe
Country
- Luxembourg
Product
- ARIS products
- ARIS Web Publisher
- ARIS Business Publisher
Tech Stack
- Business Process Management (BPM)
- Data Management
- Process Mapping
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Process Control & Optimization
- Supply Chain Visibility
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Founded in 1970, Luxembourg-based Cargolux Airlines International S.A. is now one of the largest scheduled all-cargo airlines in Europe with a global network. With estimated annual sales of $1.4 billion and more than 1,400 employees worldwide, Cargolux operates a fleet of 15 Boeing 747-400 cargo airplanes. The company was in a strong market position with impressive sales and constant profit figures when the top management decided to run a “health check” on the company’s processes. Management perceived inefficiencies with the organization and IT spending was not optimized to support it. In addition, management felt that internal groups sometimes had different versions of the truth and decision makers were having trouble gathering the information they needed in a timely manner.
The Challenge
Cargolux Airlines S.A. was in a strong market position with impressive sales and constant profit figures when the top management decided to run a “health check” on the company’s processes. Management perceived inefficiencies with the organization and IT spending was not optimized to support it. “In addition, management felt that internal groups sometimes had different versions of the truth and decision makers were having trouble gathering the information they needed in a timely manner. Finally, over time each business unit had started to run their own systems and created databases that sometimes competed with each other. The risk of duplicated and unclear ownership of tasks had become too high.” Cargolux started to look for a way to streamline its processes and provide the foundation for creating a service-oriented systems architecture.
The Solution
Cargolux set up a three-phase Business Process Management (BPM) project: Process mapping with ARIS to fully understand the as-is processes and create an improvement proposal list, Design of a data management library to improve data management, Setup of a future system architecture based on the process mapping and data management results. In the second phase called "master data management," ARIS products were used to design a central master data library as a subset of the processes with the focus on data used by more than one system. The third project phase titled “systems architecture” used the results of the two previous phases to provide an “objective” decision base for the future architecture planning. This phase created general guidelines for platform and application use, development and future application process coverage under an efficient enterprise architecture.
Operational Impact
Quantitative Benefit
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