Cargolux Takes Off into A Successful Future
公司规模
Large Corporate
地区
- Europe
国家
- Luxembourg
产品
- ARIS products
- ARIS Web Publisher
- ARIS Business Publisher
技术栈
- Business Process Management (BPM)
- Data Management
- Process Mapping
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 运输
适用功能
- 物流运输
- 商业运营
用例
- 过程控制与优化
- 供应链可见性(SCV)
服务
- 系统集成
- 软件设计与工程服务
关于客户
Founded in 1970, Luxembourg-based Cargolux Airlines International S.A. is now one of the largest scheduled all-cargo airlines in Europe with a global network. With estimated annual sales of $1.4 billion and more than 1,400 employees worldwide, Cargolux operates a fleet of 15 Boeing 747-400 cargo airplanes. The company was in a strong market position with impressive sales and constant profit figures when the top management decided to run a “health check” on the company’s processes. Management perceived inefficiencies with the organization and IT spending was not optimized to support it. In addition, management felt that internal groups sometimes had different versions of the truth and decision makers were having trouble gathering the information they needed in a timely manner.
挑战
Cargolux Airlines S.A. was in a strong market position with impressive sales and constant profit figures when the top management decided to run a “health check” on the company’s processes. Management perceived inefficiencies with the organization and IT spending was not optimized to support it. “In addition, management felt that internal groups sometimes had different versions of the truth and decision makers were having trouble gathering the information they needed in a timely manner. Finally, over time each business unit had started to run their own systems and created databases that sometimes competed with each other. The risk of duplicated and unclear ownership of tasks had become too high.” Cargolux started to look for a way to streamline its processes and provide the foundation for creating a service-oriented systems architecture.
解决方案
Cargolux set up a three-phase Business Process Management (BPM) project: Process mapping with ARIS to fully understand the as-is processes and create an improvement proposal list, Design of a data management library to improve data management, Setup of a future system architecture based on the process mapping and data management results. In the second phase called "master data management," ARIS products were used to design a central master data library as a subset of the processes with the focus on data used by more than one system. The third project phase titled “systems architecture” used the results of the two previous phases to provide an “objective” decision base for the future architecture planning. This phase created general guidelines for platform and application use, development and future application process coverage under an efficient enterprise architecture.
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