Carrier Partners with LogicMonitor in Path to Unified Observability
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- LM Envision
Tech Stack
- Active Directory
- AWS AppStream
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions
- Discrete Manufacturing
- Maintenance
Use Cases
- Predictive Maintenance
- Real-Time Location System (RTLS)
Services
- System Integration
- Data Science Services
About The Customer
Carrier Global Corporation is a leading global provider of healthy, safe and sustainable building and cold chain solutions. The company operates in three major segments including HVAC, Fire & Security, and Refrigeration. Carrier has over 80 brands with a widespread presence across 160 countries. The company has a workforce of 56,000 employees and is involved in multiple mergers and acquisitions. Carrier's infrastructure is a mix of old and new, as they had recently spun away from a former parent company.
The Challenge
Carrier Global Corporation, a global leader in building and cold chain solutions, was facing challenges with its hybrid infrastructure. The company had recently spun away from a former parent company and was involved in multiple mergers and acquisitions. This resulted in a mix of old and new architectures in their environment, including legacy architectures in their factories that needed to be removed. Carrier was looking to increase visibility into their growing hybrid environment, reduce Mean Time To Repair (MTTR), and proactively monitor their infrastructure through automation to identify and resolve issues as quickly as possible.
The Solution
Carrier partnered with LogicMonitor to implement their unified observability platform, LM Envision. This platform provided Carrier with a single pane of glass view into their large, evolving infrastructure, leading to increased visibility and proactive monitoring to solve issues swiftly. For instance, when Microsoft released a patch that temporarily took out Carrier’s Active Directory environment, they were able to utilize the visibility that LogicMonitor brought to their environment through the out-of-the-box Active Directory dashboard to help gain control faster and stay ahead of the issue. LogicMonitor's built-in dashboards and the ability to create custom, complex data sources were also instrumental in reducing the amount of time they would’ve spent trying to figure out where an issue was occurring.
Operational Impact
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