Carson Home Accents Improves Service and Cuts Overhead Using Sage ERP X3
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Sage ERP X3
- Sage Payment Solutions
Tech Stack
- ERP
- Payment Processing
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Inventory Management
- Supply Chain Visibility
Services
- System Integration
About The Customer
Carson Home Accents is a recognized leader in the wholesale manufacturing and distribution of gift, garden, and home décor products to specialty retail stores nationwide. With over 2,500 products and 7,500 customers, the company has consistently proven the enduring appeal of its products. While its business model has changed and its product offering has grown, it remains family-owned and completely committed to exceptional service. The company is located in Freeport, Pennsylvania and operates from a single location.
The Challenge
Carson Home Accents, a leader in the wholesale manufacturing and distribution of gift, garden, and home décor products, was seeking a new ERP solution that offered the functionality, flexibility it required and could deliver a rapid return on investment. The company works with 20 overseas suppliers and the long lead times involved can complicate the company’s goal of optimizing its inventory levels while also ensuring it maintains an adequate supply to meet customer orders. The company was also noticing a significant upward trend in the number of customers using credit cards to pay their invoices, which required a streamlined and facilitated processing tasks.
The Solution
The company selected Sage ERP X3 and Sage Payment Solutions for the solutions’ ability to meets current needs and to scale to meet future demands. Sage ERP X3 was selected for its broad functionality, flexibility, scalability, and ease of use. One of the company’s requirements of its new business management software was the ability to handle a complex inventory allocation model. The allocation logic in Sage ERP X3 helps the company optimize its fulfillment process, by finding and selecting the orders that they can ship complete based on the stock they have on hand. To streamline and facilitate the processing tasks, the company turned to Sage Payment Solutions, an integrated credit card processing solution that tightly integrates with Sage ERP X3.
Operational Impact
Quantitative Benefit
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