Case Study: Large Enterprise Telecommunications Services Company
Customer Company Size
Large Corporate
Product
- NETSCOUT's solutions
- Adaptive Service Intelligence (ASITM) technology
Tech Stack
- Service-oriented performance management platform
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Telecommunications
Applicable Functions
- Business Operation
Use Cases
- Service Parts Management
Services
- System Integration
About The Customer
The customer in this case study is a large enterprise telecommunications services company. The company was facing challenges in managing and optimizing the performance of their IT services. They were in need of a solution that could provide a holistic view of service dependencies and interrelationships, and help them increase the quality of end-user experience while reducing operational expenses. The company chose to implement NETSCOUT's solutions powered by Adaptive Service Intelligence (ASITM) technology.
The Challenge
The large enterprise telecommunications services company was facing challenges in triaging service performance issues. They found that using a single service-oriented performance management platform was the most effective solution. The company agreed that the top reason for purchasing NETSCOUT solutions was to optimize the performance of their IT services.
The Solution
The company implemented NETSCOUT's solutions powered by Adaptive Service Intelligence (ASITM) technology. This technology offered a unique and holistic view of service dependencies and interrelationships, which was instrumental in optimizing the performance of their IT services. The solution was implemented on an enterprise-wide scale, and it helped the company to increase the quality of end-user experience, reduce operational expenses, and improve various areas of their operations.
Operational Impact
Quantitative Benefit
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