案例研究：大型企业电信服务公司
公司规模
Large Corporate
产品
- NETSCOUT's solutions
- Adaptive Service Intelligence (ASITM) technology
技术栈
- Service-oriented performance management platform
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 电信
适用功能
- 商业运营
用例
- 服务备件管理
服务
- 系统集成
关于客户
本案例研究中的客户是一家大型企业电信服务公司。该公司在管理和优化其 IT 服务性能方面面临挑战。他们需要一种解决方案，能够提供对服务依赖性和相互关系的整体视图，并帮助他们提高最终用户体验的质量，同时降低运营费用。该公司选择实施由自适应服务智能 (ASITM) 技术支持的 NETSCOUT 解决方案。
挑战
这家大型企业电信服务公司在分类服务性能问题方面面临挑战。他们发现使用单一面向服务的性能管理平台是最有效的解决方案。该公司同意购买 NETSCOUT 解决方案的首要原因是优化其 IT 服务的性能。
解决方案
该公司实施了由自适应服务智能 (ASITM) 技术支持的 NETSCOUT 解决方案。该技术提供了服务依赖性和相互关系的独特而全面的视图，有助于优化其 IT 服务的性能。该解决方案在整个企业范围内实施，帮助该公司提高了最终用户体验的质量、降低了运营费用并改善了运营的各个领域。
运营影响
数量效益
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