NAVEX > Case Studies > Castolin Eutectic Builds Holistic View of Compliance With Suite of NAVEX One Platform Products

Castolin Eutectic Builds Holistic View of Compliance With Suite of NAVEX One Platform Products

Customer Company Size

Large Corporate

Region

Europe
America
Asia

Country

Switzerland
Japan
Russia

Product

NAVEX One GRC Software
EthicsPoint Incident Management
NAVEXEngage Software for Online Ethics & Compliance Training
NAVEX ESG

Tech Stack

Compliance Management Software
Incident Management Software
Online Training Software
ESG Management Software

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Brand Awareness
Customer Satisfaction

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Functions

Human Resources
Business Operation

Use Cases

Regulatory Compliance Monitoring
Remote Collaboration

Services

Cloud Planning, Design & Implementation Services
Data Science Services
System Integration

About The Customer

Castolin Eutectic is a leading wear protection company that provides sustainable solutions and a full range of consumables, equipment, and services in Maintenance & Repair welding, brazing, and coating technologies globally. The company is a technology and application know-how leader, increasing industrial components’ lifespan, maximizing plant uptime, and optimizing total cost of ownership for approximately 40,000 customers around the world. With over 100 years’ experience, Castolin Eutectic has outstanding brand recognition and a reputation for technological competence and reliability. The company has the largest and best trained in-house sales force, with unique technical capabilities covering all relevant industries worldwide (cement, oil and gas, iron and steel, power generation, recycling, and mining). It has a broad and highly diversified customer base with long-standing and intimate relationships supplying and servicing over 50 industries across the globe.

The Challenge

Castolin Eutectic, an industrial Maintenance and Repair technology company, needed a more holistic view of its compliance strategy. The company required a new code of conduct, compliance with the incoming EU Whistleblowing Directive, and an ESG framework to effectively manage how it measures multiple important factors. The company's most recent code of conduct was outdated and needed a new version that complied with regulations and would overcome barriers between regions. Castolin Eutectic was also in need of an incident management platform, as required by the EU Whistleblowing Directive. The challenge was finding a cultural fit across different regions, as not every market felt it would be suitable. Other parts of this revamp were to educate employees about ethics and compliance, to improve the organization’s culture and for its compliance suite to be effective.

The Solution

NAVEX worked closely with Castolin Eutectic to design an interactive PDF code of conduct as a source of work standards information. The code incorporated policies, ethics training, behavioral expectations, and hotline reporting communication to reinforce values and regulatory requirements. To comply with the upcoming EU Whistleblowing Directive, NAVEX introduced EthicsPoint across the business. This whistleblowing hotline service provides employees, customers, and suppliers with a safe place to speak up about workplace concerns. NAVEXEngage, NAVEX’s online ethics and compliance training solution, provides legally vetted and topical content that helps with compliance and employee adoption. Training addresses compliance, conduct, employment law and information security risks. The online platform is available in multiple languages and is easy for employees to access, wherever and whenever is most convenient to them.

Operational Impact

Within a year of working with NAVEX, Castolin Eutectic rolled out an excellent code of conduct to over 1,600 employees globally.
The code is effective in overcoming concerns or resistance from each market, and the web-based design is accessible to all, successfully upgrading the company ethics standards and compliance.
The new code of conduct puts Castolin Eutectic on equal footing with competitor ethics standards, modernizing the company and laying the foundations for the years ahead.
Furthermore, Castolin Eutectic now complies with the complex EU Whistleblowing Directive, delivering a helpline that manages incidents from a single location for effective reporting and action.
To maintain ethics and compliance across the business, training is taking place in multiple languages and markets to educate and inform employees on matters including conflict of interest, global data privacy and anti-bribery and corruption.

Quantitative Benefit

Rolled out an excellent code of conduct to over 1,600 employees globally within a year.
Successfully complies with the complex EU Whistleblowing Directive.