Challenge Dairy Spreads Company Growth with EXTOL Managed EDI Services
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- EXTOL EDI Integrator for i
- EXTOL VAN
- EXTOL Secure
Tech Stack
- EDI
- AS2 protocol
- VPN
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Cybersecurity & Privacy - Network Security
Applicable Industries
- Food & Beverage
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Supply Chain Visibility
- Inventory Management
Services
- System Integration
- Data Science Services
About The Customer
Challenge Dairy Products, Inc. is a cooperative association responsible for the marketing and distribution of butter products from 700 large, family-owned dairies. Headquartered in Dublin, CA, Challenge is the most recognized, largest selling brand of premium butter in the Western United States. Challenge Butter is often specified by the leading chefs at gourmet restaurants and hotels. The company also sells to retailers, manufacturers, restaurants and bakeries, and has 23 EDI trading partners including Wal-Mart, Tyson, Safeway, Albertson’s, Costco and Kroger/Ralph.
The Challenge
Challenge Dairy was facing a bottleneck to company growth due to their antiquated EDI system. The legacy EDI translator was unreliable, often losing data and lacking an error notification system. This led to missed orders, unreliable invoice transmission, and occasional charge-backs and penalties. The system required constant manual intervention and could not be customized or provide to other applications. It required one full-time-equivalent (FTE) to manage daily activities. End user departments did not have access to transaction and order data. Documents would get lost, and connectivity with customers was not readily verifiable by users due to inaccessibility to acknowledgements and transaction history. The company was also threatened with missing out on new revenue opportunities as new customers often waited weeks or even months to begin active trading.
The Solution
Challenge Dairy approached EXTOL International for a solution to their problems. EXTOL provided the right software solution and a rapid implementation through its Managed Services program. EXTOL EDI Integrator for i was installed on Challenge Dairy’s System i 520 server, and the day-to-day management of EDI operations was handled remotely by EXTOL business process experts. This arrangement enabled a quick launch because it did not involve the time for user training, deployments, integration, or the errors associated with a learning curve. The implementation and roll-out met or exceeded every deadline Challenge set. And none of the Challenge Dairy’s limited IT team is involved with the tasks required to manage and run a robust and agile EDI initiative. Another substantial benefit of Managed EDI Services, as opposed to outsourcing or hosted services, is that the implementation, data and processes are on Challenge Dairy’s server. Their IT department can easily take over management at any time.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
The Kellogg Company
Kellogg keeps a close eye on its trade spend, analyzing large volumes of data and running complex simulations to predict which promotional activities will be the most effective. Kellogg needed to decrease the trade spend but its traditional relational database on premises could not keep up with the pace of demand.
Case Study
HEINEKEN Uses the Cloud to Reach 10.5 Million Consumers
For 2012 campaign, the Bond promotion, it planned to launch the campaign at the same time everywhere on the planet. That created unprecedented challenges for HEINEKEN—nowhere more so than in its technology operation. The primary digital content for the campaign was a 100-megabyte movie that had to play flawlessly for millions of viewers worldwide. After all, Bond never fails. No one was going to tolerate a technology failure that might bruise his brand.Previously, HEINEKEN had supported digital media at its outsourced datacenter. But that datacenter lacked the computing resources HEINEKEN needed, and building them—especially to support peak traffic that would total millions of simultaneous hits—would have been both time-consuming and expensive. Nor would it have provided the geographic reach that HEINEKEN needed to minimize latency worldwide.
Case Study
Energy Management System at Sugar Industry
The company wanted to use the information from the system to claim under the renewable energy certificate scheme. The benefit to the company under the renewable energy certificates is Rs 75 million a year. To enable the above, an end-to-end solution for load monitoring, consumption monitoring, online data monitoring, automatic meter data acquisition which can be exported to SAP and other applications is required.
Case Study
Coca Cola Swaziland Conco Case Study
Coco Cola Swaziland, South Africa would like to find a solution that would enable the following results: - Reduce energy consumption by 20% in one year. - Formulate a series of strategic initiatives that would enlist the commitment of corporate management and create employee awareness while helping meet departmental targets and investing in tools that assist with energy management. - Formulate a series of tactical initiatives that would optimize energy usage on the shop floor. These would include charging forklifts and running cold rooms only during off-peak periods, running the dust extractors only during working hours and basing lights and air-conditioning on someone’s presence. - Increase visibility into the factory and other processes. - Enable limited, non-intrusive control functions for certain processes.
Case Study
Temperature Monitoring for Restaurant Food Storage
When it came to implementing a solution, Mr. Nesbitt had an idea of what functionality that he wanted. Although not mandated by Health Canada, Mr. Nesbitt wanted to ensure quality control issues met the highest possible standards as part of his commitment to top-of-class food services. This wish list included an easy-to use temperature-monitoring system that could provide a visible display of the temperatures of all of his refrigerators and freezers, including historical information so that he could review the performance of his equipment. It also had to provide alert notification (but email alerts and SMS text message alerts) to alert key staff in the event that a cooling system was exceeding pre-set warning limits.
Case Study
Coca-Cola Refreshments, U.S.
Coca-Cola Refreshments owns and manages Coca-Cola branded refrigerators in retail establishments. Legacy systems were used to locate equipment information by logging onto multiple servers which took up to 8 hours to update information on 30-40 units. The company had no overall visibility into equipment status or maintenance history.
