Challenge Dairy 利用 EXTOL 托管 EDI 服务促进公司发展
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- EXTOL EDI Integrator for i
- EXTOL VAN
- EXTOL Secure
技术栈
- EDI
- AS2 protocol
- VPN
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
技术
- 应用基础设施与中间件 - 数据交换与集成
- 网络安全和隐私 - 网络安全
适用行业
- 食品与饮料
适用功能
- 销售与市场营销
- 商业运营
用例
- 供应链可见性(SCV)
- 库存管理
服务
- 系统集成
- 数据科学服务
关于客户
Challenge Dairy Products, Inc. 是一家合作协会，负责营销和分销来自 700 家大型家族式奶牛场的黄油产品。Challenge 总部位于加利福尼亚州都柏林，是美国西部最知名、销量最大的优质黄油品牌。Challenge Butter 经常被美食餐厅和酒店的顶级厨师指定使用。该公司还向零售商、制造商、餐厅和面包店销售产品，并拥有 23 个 EDI 贸易伙伴，包括沃尔玛、泰森、Safeway、Albertson's、Costco 和 Kroger/Ralph。
挑战
由于 EDI 系统陈旧，Challenge Dairy 面临着公司增长的瓶颈。传统的 EDI 转换器不可靠，经常丢失数据，并且缺乏错误通知系统。这导致订单丢失、发票传输不可靠，以及偶尔的退款和罚款。该系统需要不断的人工干预，无法定制或提供给其他应用程序。它需要一个全职人员 (FTE) 来管理日常活动。最终用户部门无法访问交易和订单数据。文档会丢失，并且由于无法访问确认和交易历史记录，用户无法轻松验证与客户的连接。该公司还面临着错失新收入机会的威胁，因为新客户通常要等待数周甚至数月才能开始活跃交易。
解决方案
Challenge Dairy 向 EXTOL International 寻求解决方案。EXTOL 通过其托管服务计划提供了正确的软件解决方案和快速实施。EXTOL EDI Integrator for i 安装在 Challenge Dairy 的 System i 520 服务器上，EDI 操作的日常管理由 EXTOL 业务流程专家远程处理。这种安排实现了快速启动，因为它不需要花时间进行用户培训、部署、集成或与学习曲线相关的错误。实施和推出达到或超过了 Challenge 设定的每个最后期限。而且，Challenge Dairy 有限的 IT 团队中没有一个人参与管理和运行强大而敏捷的 EDI 计划所需的任务。与外包或托管服务相比，托管 EDI 服务的另一个显著优势是实施、数据和流程都在 Challenge Dairy 的服务器上。他们的 IT 部门可以随时轻松接管管理。
运营影响
数量效益
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