Charity Work Made More Efficient
Customer Company Size
Mid-size Company
Region
- Asia
Country
- Singapore
Product
- FlowForma Process Automation
Tech Stack
- Microsoft 365
- SharePoint
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Functions
- Human Resources
Use Cases
- Process Control & Optimization
Services
- Software Design & Engineering Services
About The Customer
TOUCH Community Services is a not-for-profit organization based in Singapore. Established in 1986, the charity runs various support groups and clubs for people across all age groups. The organization has transformed the lives of low-income families that struggle to make ends meet. However, like many non-profit organizations, it faces the constant challenge of trying to improve services without incurring excessive costs. The organization has 300 employees spread across multiple locations, which adds to the complexity of its operations.
The Challenge
TOUCH Community Services, a non-profit organization based in Singapore, was struggling with inefficient manual processes for HR and finance forms. The forms were a mix of word documents, spreadsheets, and paperwork, and the approval process was time-consuming and depended on local and centrally-based managers. The organization has 300 employees across multiple locations, making the logistics of getting anything done quickly a challenge. For example, a training request process was done manually in a Microsoft Excel spreadsheet, making it difficult to track and not always up to date.
The Solution
TOUCH Community Services decided to implement FlowForma Process Automation, a product that is fully integrated with the Microsoft suite and more competitively priced. The solution was chosen because it was code-free and intuitive to use. To get up and running quicker, the organization took advantage of FlowForma SureStart, an onboarding program run over five days across two months. An Implementation Specialist and Client Manager were always available as they went on the journey from setting it up to 'going live'. The organization has devised a total of six processes – four around HR and two in finance – that range from training requests to staff and purchase requisitions.
Operational Impact
Quantitative Benefit
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