慈善工作更加高效
公司规模
Mid-size Company
地区
- Asia
国家
- Singapore
产品
- FlowForma Process Automation
技术栈
- Microsoft 365
- SharePoint
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 平台即服务 (PaaS) - 应用开发平台
适用功能
- 人力资源
用例
- 过程控制与优化
服务
- 软件设计与工程服务
关于客户
TOUCH Community Services 是一家位于新加坡的非营利组织。该慈善机构成立于 1986 年，为各个年龄段的人们开设了各种支持团体和俱乐部。该组织改变了那些努力维持生计的低收入家庭的生活。然而，与许多非营利组织一样，它面临着不断的挑战，即在不产生过高成本的情况下努力改善服务。该组织有 300 名员工分布在多个地点，这增加了其运营的复杂性。
挑战
TOUCH Community Services 是一家位于新加坡的非营利组织，其人力资源和财务表格的手动流程效率低下，令其苦不堪言。这些表格混合了 Word 文档、电子表格和文书工作，审批流程耗时长，而且依赖于本地和中央管理人员。该组织在多个地点拥有 300 名员工，因此快速完成任何工作的后勤工作都具有挑战性。例如，培训申请流程是在 Microsoft Excel 电子表格中手动完成的，因此很难跟踪，而且并不总是最新的。
解决方案
TOUCH Community Services 决定实施 FlowForma Process Automation，这是一款与 Microsoft 套件完全集成且价格更具竞争力的产品。之所以选择该解决方案，是因为它无需代码且使用直观。为了更快地启动和运行，该组织利用了 FlowForma SureStart，这是一个为期两个月、耗时五天的入职培训计划。从设置到“上线”，实施专家和客户经理始终在场。该组织共设计了六个流程 - 四个围绕人力资源，两个围绕财务 - 范围从培训请求到员工和采购申请。
运营影响
数量效益
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