Chicago Music Exchange Saves 68K+ Annually Using Pacejet’s Built for NetSuite Solution
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Pacejet Built for NetSuite
- 3G Pacejet Shipping
Tech Stack
- NetSuite
- E-commerce Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- Retail
- E-Commerce
Applicable Functions
- Warehouse & Inventory Management
- Logistics & Transportation
Use Cases
- Warehouse Automation
- Inventory Management
- Supply Chain Visibility
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Chicago Music Exchange is a prominent e-commerce and storefront music gear shop located in the Midwest, celebrating 30 years of service. Known for its museum-like storefront and first-class customer service, the company serves musicians, collectors, and friends with a wide range of music equipment. The store is renowned for its dedication to providing excellence in equipment and expert service, helping musicians deliver their unique sound. The team at Chicago Music Exchange is passionate about music, with a keen eye for tuning and a love for their craft. Each instrument undergoes a thorough quality check and tune-up before being shipped, ensuring a high level of customer service both in-store and online.
The Challenge
Before implementing Pacejet, Chicago Music Exchange faced challenges with their existing homegrown processes and a mix of supply chain tools that did not communicate efficiently. This inefficiency was particularly evident in their onboarding process, where new crew members took over two months to get acclimated to the processes and learn all the SKUs for the items. Additionally, they had to figure out the placement of items within the warehouse, which further complicated the onboarding process. The company needed a solution that could automate parts of their process to reduce the time spent on onboarding and help them grow as they worked to scale their operations. The inefficiencies in their shipping processes also led to a high number of mis-ships, which affected customer confidence and satisfaction.
The Solution
In search of a better solution, Chicago Music Exchange's Shipping Manager, Brian Robertson, turned to NetSuite for a trusted and tested solution. They chose Pacejet, which provides a native integration to NetSuite and connections to their e-commerce provider, creating a fully connected solution to automate and save time on their shipping line. With Pacejet, Chicago Music Exchange was able to streamline their operations, reduce manual entry steps, and increase efficiency. The integration allowed them to pull together their warehouse processes, significantly reducing the number of mis-ships by 82.5% in 2019. This improvement gave their customers more confidence in their service. The Pacejet solution also offered built-in rate shopping, increased automation for fewer errors, and helped solve their onboarding challenges, making it easier to scale their operations.
Operational Impact
Quantitative Benefit
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