SmartWay Logistics, a 4PL company operating throughout Europe, was facing challenges with its existing Transportation Management System (TMS). The system was underdeveloped and unable to meet the growing market demands. The limited automation capabilities of the system resulted in employees spending excessive time on manual, repetitive processes. The company also struggled with poor visibility and optimization capabilities, which hindered their ability to deliver efficient, cost-effective services. The lack of a robust TMS was affecting their competitive edge in the market. SmartWay Logistics was in need of a new TMS that could enhance automation, speed up integrations, broaden visibility, and strengthen its competitive position.

Seal Shield, a leading manufacturer of industrial-grade hygenic technology, was experiencing a healthy growth rate averaging around 15% year-over-year. By 2012, the company needed a true ERP and chose NetSuite. In 2019, Seal Shield decided to relocate its operation and warehouse function from the west coast to a third-party logistics (3PL) warehouse on the east coast. This move was supposed to increase efficiency and help the team prepare for unpredictability. However, the team found itself spending significant time developing processes and managing training of its outsourcing partner; an arrangement designed to create efficiencies consequently had the opposite effect. As Seal Shield began to address the pressures that came with a rapid rise in demand, Pacejet became a key component of building a world-class, in-house, distribution operation.