Whole Latte Love: Shipping Thousands Of Packages Per Day
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Acumatica
- Pacejet
Tech Stack
- ERP
- Shipping Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Retail
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Supply Chain Visibility
- Inventory Management
Services
- System Integration
About The Customer
Whole Latte Love is a specialty retailer of all things homemade coffee. The company offers a wide range of products related to brewing, filtering, and the coffee beans themselves. It is a one-stop shop for coffee lovers. The company has been in the e-commerce business since before the age of high-speed internet. As such, it had a home-grown ERP system in place. However, as the company grew, it realized the need for a more configurable, cloud-based system. The company chose Acumatica as its solution. However, the journey to implementation was not linear, and the company faced several challenges along the way.
The Challenge
Whole Latte Love, a specialty retailer of homemade coffee, was facing challenges with its home-grown ERP system. The company needed a configurable, cloud-based system to support its growth. However, the initial shipping software caused a six-week ERP deployment delay. The company needed a software that could strike the right balance between ready-to-use and easy-to-configure. The software needed to communicate automatically with the ERP without manual intervention. The company also wanted to improve productivity by eliminating manual keying in of orders and going outside the system to validate addresses.
The Solution
Whole Latte Love found the solution to its challenges in Pacejet, a Fulfilled by Acumatica shipping software. The software was able to draw information from, and write back to, the ERP without manual intervention. This eliminated the need for manual keying in of orders and going outside the system to validate addresses, thereby improving productivity. With the implementation of Pacejet, the company was able to improve throughput by almost 30%, reduce the time needed to process complex orders by over 50%, and increase its capacity to ship thousands of packages per day. The company is now exploring ways to capture international demand, make shipping less expensive and more efficient for larger products and orders using more LTL freight carriers, and efficiently scale.
Operational Impact
Quantitative Benefit
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