Power Curbers faced the challenge of consolidating operations across three companies acquired during a merger, each using different software systems. The need for a unified software stack was critical to function as a single, larger entity. Additionally, the company had to keep up with the growing demand for curb-paving equipment driven by the booming U.S. housing market and international infrastructure projects. This included managing the demand for service and replacement parts, which, although a small revenue segment, constituted a significant portion of shipping activities. The complexity of post-merger integration and the need for efficient shipping solutions were significant hurdles.

Okuma Fishing, a California-based wholesale supplier of sport fishing gear, faced challenges in managing its growth effectively. The company needed a more robust ERP solution to handle its expanding operations and selected NetSuite for this purpose. However, understanding the importance of integrating ERP with shipping solutions, Okuma also decided to upgrade its shipping solution to Pacejet. The challenge was not only to streamline operations but also to ensure that the integration of these systems would lead to tangible improvements in processing speed, sales, and employee roles. The global pandemic added another layer of complexity, causing some warehouse attrition, but Okuma was determined to maintain productivity and even increase the number of orders processed despite a reduced headcount.

Mercury Promotions & Fulfillment faced challenges with their existing shipping systems, which were disjointed and on-premise, lacking essential features like label functionality, rate shopping, and sophisticated scanning or packing capabilities. These limitations led to errors in the shipment process and restricted scalability beyond two workstations, hindering warehouse output as volumes increased. Additionally, the company sought to reduce manual labor time and costs while finding cost-effective shipping methods.

Intelligentsia, a specialty coffee producer, faced challenges with its existing ERP system as the company grew and took on strategic investments. The existing system was inadequate for meeting operational, reporting, and growth objectives. The company needed a modern system to handle its multi-channel model, which includes direct and distribution wholesale, retail, and e-commerce customers. The bottlenecks in fulfillment, particularly in matching shipping lists and labels, were significant hurdles. The company was unable to fulfill orders efficiently, leading to missed shipment targets and operational inefficiencies.

EventStable faced significant challenges in managing their shipping operations as their business expanded. The company relied on multiple websites and systems to obtain shipping quotes and fulfill orders, which led to cumbersome processes and inefficiencies. The lack of integration between systems meant that shipping prices had to be calculated manually by comparing carriers, resulting in a time-consuming and error-prone process. As shipping was one of their largest cost centers, EventStable recognized the need for a more efficient solution to streamline their operations and reduce costs.

DIY Home Center, a company founded in 2004, aimed to be the leading online vendor for parts and hardware for decks and homes. They faced challenges in managing their shipping operations efficiently due to the use of multiple systems and portals. With around 1,000 shipments daily, they needed a solution to streamline their operations and provide transparency in shipping to customers across the United States. The existing setup required their warehouse team to log into multiple systems, making it difficult to maintain a balanced workflow. Additionally, shipping was their second biggest cost center, with over half a million dollars spent annually, necessitating a cost-effective solution.

CMP Corporation, a leader in HVAC inventory, faced challenges with their manual shipment entry process. Shipping to about 3,000 clients in over 95 countries, they needed a solution to streamline visibility, manage shipment prices, and store data in one location. Their mission to execute excellence in fast, efficient shipping required a system that could support their competitive advantage of offering 72-hour shipments. The manual process was time-consuming and prone to errors, impacting their ability to maintain low costs and high efficiency.

BarProducts.com faced challenges with multiple, separate software systems for shipping, leading to inefficiencies and increased labor costs. As the e-commerce landscape evolved with customers expecting free or low-cost shipping, and competitors like Amazon entering the market, BarProducts.com needed to maintain its competitive edge. The company was manually rate-shopping to find the best shipping prices and using multiple shipping software applications to process orders. This resulted in about a dozen different software applications, process gaps, missing data, and a lot of manual work to keep up with growing order volumes. Without clear visibility of items shipped in boxes and no centralized shipping data, customer service struggled to keep up with customer tracking requests.

During the COVID-19 pandemic, alphabroder|Prime faced a significant challenge when one of their employees tested positive for the virus, leading to the quarantine of their entire shipping staff at the Connecticut location. This left the company with no time to find alternative staffing resources, as more than 10 employees were quarantined. The company was left with only two employees available to fulfill onsite shipping requirements, both of whom had no prior shipping experience. The situation was dire as alphabroder|Prime needed to continue their shipping operations to maintain business continuity and meet customer demands. Before the pandemic, alphabroder|Prime used various platforms, solutions, and portals to ship products, which required different licenses and translation tools for the ERP. The company had many workstations with specific shippers trained to man certain stations, making it difficult to adapt quickly to the sudden staffing shortage.

AllCells faced significant challenges in managing their shipping processes due to the time-sensitive nature of their shipments, which include human tissue and cells for research purposes. The company was manually entering each shipment into a separate portal, which was time-consuming and prone to errors. This manual process made it difficult to handle changes on the fly and to ensure timely delivery of their products. The need for a more efficient and reliable shipping solution was critical to support their growing global business and to maintain customer satisfaction.