Intelligentsia Gains 1-2 Hours of Daily Fulfillment Time
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Oracle NetSuite
- 3G Pacejet Shipping
Tech Stack
- ERP
- Shipping Automation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Food & Beverage
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Predictive Replenishment
- Supply Chain Visibility
Services
- System Integration
About The Customer
Intelligentsia is a nationally recognized specialty coffee producer headquartered in Chicago. The company operates a multi-channel model, selling to direct and distribution wholesale, retail, and e-commerce customers. Known for its roast-to-order coffee, Intelligentsia has built a reputation for quality and consistency. As the company expanded, it took on a significant strategic investment, necessitating a more robust ERP system to meet its operational, reporting, and growth objectives. Intelligentsia's commitment to innovation in the specialty coffee space is evident in its recent launch of new ready-to-drink and instant products, alongside its core lineup. The company aims to maintain its unmatched reputation while expanding its distribution capacity and adding new SKUs.
The Challenge
Intelligentsia, a specialty coffee producer, faced challenges with its existing ERP system as the company grew and took on strategic investments. The existing system was inadequate for meeting operational, reporting, and growth objectives. The company needed a modern system to handle its multi-channel model, which includes direct and distribution wholesale, retail, and e-commerce customers. The bottlenecks in fulfillment, particularly in matching shipping lists and labels, were significant hurdles. The company was unable to fulfill orders efficiently, leading to missed shipment targets and operational inefficiencies.
The Solution
To address the challenges, Intelligentsia implemented Oracle NetSuite, which automated key financial and accounting areas. However, fulfillment bottlenecks persisted, particularly in matching shipping lists and labels. The company's Oracle NetSuite implementation partner recommended 3G Pacejet Shipping to address these issues. Pacejet's pick-pack-ship automation eliminated the need for manual checking of labels and packing lists, saving 1-2 hours of fulfillment time daily. This automation allowed Intelligentsia to improve daily throughput, reducing the number of days with missed shipment targets by 80% and achieving an error rate below 1%. With the new system, Intelligentsia can focus on growth and innovation, confident in its ability to meet increased demand.
Operational Impact
Quantitative Benefit
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