Intelligentsia Gains 1-2 Hours of Daily Fulfillment Time
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- Oracle NetSuite
- 3G Pacejet Shipping
技术栈
- ERP
- Shipping Automation
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用行业
- 食品与饮料
适用功能
- 物流运输
- 商业运营
用例
- 补货预测
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
Intelligentsia is a nationally recognized specialty coffee producer headquartered in Chicago. The company operates a multi-channel model, selling to direct and distribution wholesale, retail, and e-commerce customers. Known for its roast-to-order coffee, Intelligentsia has built a reputation for quality and consistency. As the company expanded, it took on a significant strategic investment, necessitating a more robust ERP system to meet its operational, reporting, and growth objectives. Intelligentsia's commitment to innovation in the specialty coffee space is evident in its recent launch of new ready-to-drink and instant products, alongside its core lineup. The company aims to maintain its unmatched reputation while expanding its distribution capacity and adding new SKUs.
挑战
Intelligentsia, a specialty coffee producer, faced challenges with its existing ERP system as the company grew and took on strategic investments. The existing system was inadequate for meeting operational, reporting, and growth objectives. The company needed a modern system to handle its multi-channel model, which includes direct and distribution wholesale, retail, and e-commerce customers. The bottlenecks in fulfillment, particularly in matching shipping lists and labels, were significant hurdles. The company was unable to fulfill orders efficiently, leading to missed shipment targets and operational inefficiencies.
解决方案
To address the challenges, Intelligentsia implemented Oracle NetSuite, which automated key financial and accounting areas. However, fulfillment bottlenecks persisted, particularly in matching shipping lists and labels. The company's Oracle NetSuite implementation partner recommended 3G Pacejet Shipping to address these issues. Pacejet's pick-pack-ship automation eliminated the need for manual checking of labels and packing lists, saving 1-2 hours of fulfillment time daily. This automation allowed Intelligentsia to improve daily throughput, reducing the number of days with missed shipment targets by 80% and achieving an error rate below 1%. With the new system, Intelligentsia can focus on growth and innovation, confident in its ability to meet increased demand.
运营影响
数量效益
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