AllCells' Advanced Shipping Challenges Solved with Pacejet Integration and NetSuite ERP
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- 3G Pacejet Shipping
- NetSuite ERP
- FedEx dry ice options
Tech Stack
- Cloud Technology
- RESTful API
- ERP Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Healthcare & Hospitals
- Life Sciences
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Supply Chain Visibility
- Predictive Maintenance
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
AllCells, founded in 1988, is a company dedicated to providing clinics and hospitals with human tissue and cells for research purposes. The company was established by Jay Tong, who recognized the need for a readily available commercial source of hematologic tissue, such as bone marrow, cord and peripheral blood, and purified hematology and immunology primary cell types. These materials are essential for supporting scientific research, drug discovery, and development. AllCells is committed to delivering 'All the Right Cells' at the right times, ensuring that their products reach their destinations quickly and efficiently. The company handles 65-85 shipments monthly, all of which are time-sensitive, highlighting the importance of a robust shipping strategy.
The Challenge
AllCells faced significant challenges in managing their shipping processes due to the time-sensitive nature of their shipments, which include human tissue and cells for research purposes. The company was manually entering each shipment into a separate portal, which was time-consuming and prone to errors. This manual process made it difficult to handle changes on the fly and to ensure timely delivery of their products. The need for a more efficient and reliable shipping solution was critical to support their growing global business and to maintain customer satisfaction.
The Solution
To address their shipping challenges, AllCells implemented the 3G Pacejet Shipping solution integrated with NetSuite ERP. This integration allowed AllCells to automate their shipping processes, eliminating the need for manual data entry and reducing the potential for errors. The solution provided a single interface for managing all shipping activities, which streamlined operations and improved efficiency. With Pacejet, AllCells gained real-time visibility into their shipping processes, enabling them to track shipments and ensure timely delivery. The integration also allowed AllCells to utilize FedEx dry ice options, which are crucial for maintaining the integrity of their sensitive shipments. By automating workflows and providing transparency, Pacejet helped AllCells save time and money while enhancing customer satisfaction.
Operational Impact
Quantitative Benefit
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