DIY Home Center’s Art of Renovation Meets Fully Connected Shipping
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- NetSuite ERP
- 3G Pacejet Shipping
Tech Stack
- ERP
- Shipping Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Networks & Connectivity - Gateways
Applicable Industries
- Retail
- E-Commerce
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Supply Chain Visibility
- Warehouse Automation
Services
- System Integration
About The Customer
DIY Home Center, established in 2004, is a prominent online vendor specializing in parts and hardware for decks and homes. The company caters to both professional builders and everyday handymen, providing building, deck, and garden supplies to transform houses into homes. With a focus on renovation projects, DIY Home Center has positioned itself as a key player in the distribution industry. The company operates an e-commerce platform, handling approximately 1,000 shipments daily. Their operations are primarily based in the United States, where they ship products using major carriers like UPS, FedEx, and USPS. DIY Home Center's commitment to efficiency and customer satisfaction drives their continuous search for innovative solutions to enhance their shipping and operational processes.
The Challenge
DIY Home Center, a company founded in 2004, aimed to be the leading online vendor for parts and hardware for decks and homes. They faced challenges in managing their shipping operations efficiently due to the use of multiple systems and portals. With around 1,000 shipments daily, they needed a solution to streamline their operations and provide transparency in shipping to customers across the United States. The existing setup required their warehouse team to log into multiple systems, making it difficult to maintain a balanced workflow. Additionally, shipping was their second biggest cost center, with over half a million dollars spent annually, necessitating a cost-effective solution.
The Solution
To address their challenges, DIY Home Center adopted NetSuite as their ERP solution, which provided a unified platform for their operations. However, they needed a more efficient shipping solution than the standard NetSuite Shipping. This led them to implement 3G Pacejet Shipping, which integrated seamlessly with their ERP system. The integration allowed DIY Home Center to consolidate their shipping data and workflow into a single system, eliminating the need for multiple logins and reducing workflow steps. The 'Shipping Station' feature of Pacejet provided a simplified view of all necessary information for warehouse team members, streamlining their process and reducing bottlenecks. This integration not only improved their operational efficiency but also resulted in significant cost savings by automating and optimizing their shipping processes.
Operational Impact
Quantitative Benefit
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